News
20-664 Help Your Patients Feel Safe and Learn How We've Done the Same
Date: 08/27/20
This information applies to Physicians, Participating Physician Groups (PPGs) and Ancillary providers.
This information applies to Medi-Cal in Fresno, Kings and Madera counties.
Join us in reassuring your patients it is safe and important to seek care during COVID-19
During the past few months, CalViva Health has been in continuous communication with CalViva Health members. Additionally, on behalf of CalViva Health, Health Net* has been in continuous communication with participating providers on COVID-19-related information.
In addition to providing important information, our goal is to ensure members:
- Are educated about COVID-19.
- Know the importance of continuing to see their primary care provider.
- Are aware of their telehealth options through their primary care provider.
Our goal is also to ensure that our providers have:
- Their questions answered about COVID-19.
- Have the tools they need to reassure patients that it is safe and important to seek preventive care including any recommended testing.
Ideas and resources you can use to comfort your patients
Use these tools, resources and guidance to encourage your patients to feel comfortable when coming in for an office visit.
What to expect during visits?
To help and encourage your patients to feel comfortable while seeking care during COVID-19, try outlining what they can expect at their visit including:
1 COVID-19 prescreening and what to expect.
2 Mask protocols and requirements for your office.
3 How to check in.
4 Disinfectant protocols once on site.
5 Waiting process.
6 Moving through the building.
Patients’ telehealth options through their primary care provider
If your patient is still uncomfortable coming in for a visit, remind them of the availability of telehealth services.
Learn about Don’t Wait Vaccinate Campaign
During this time more than ever, it is critical that your patients are aware of the importance of continuing their vaccination schedule for infants, toddlers and adults. The California campaign on immunization provides good resources on how you can educate your patients about the importance of vaccination and not waiting. Visit www.immunizeca.org > Don’t Wait Vaccinate Campaign > download the complete toolkit or various information pieces, as needed.
Additional resources on how to help your patients feel safe
For additional information, resource tips and letter templates on how you can help your patients feel safe coming in for a visit, refer to www.advisory.com. In the Quick Search box type Communicating with Patients amid COVID-19.
What we have communicated to your patients about COVID-19.
Communications
The communications distributed to CalViva Health members regarding COVID-19 and resources include:
- Providing information on what members need to know about COVID-19.
- Reminding members that their primary care provider is more important now than ever.
- How to avoid COVID-19 by taking preventive steps.
CalViva Community Connect (Aunt Bertha)
Members have been informed about the Aunt Bertha team who has created calviva.auntbertha.com. The website will help members find social services in their area. New programs are being added daily. To find programs and services that are set up to help with COVID-19 related needs, member can go to:
2 Enter their ZIP code.
3 Type in “COVID-19” in the search window.
myStrength program
myStrength is a free and dynamic and personalized website that offers clinically proven mental health applications and tailored wellness resources to help with mental health challenges. If a member is struggling with mental health or simply needs a lift, advise the member to visit www.myStrength.com to access and sign up for the online program. Once members are registered online, they can also use their user name and password to log in to the myStrength mobile app.
2 Sign Up.
3 Complete the myStrength sign-up process with a brief wellness assessment and personal profile.
The tools and materials we have available for you
To access pertinent information regarding COVID-19, visit the provider portal under COVID-19 Updates > Health Net Alerts. Topics on this website consist of:
1 Questions and answers for providers regarding COVID-19.
2 Support program to assist providers with grant writing.
3 Resources available to providers for requesting personal protective equipment (PPE).
4 COVID-19 testing and screening billing information.
5 Telehealth guidance, vendors and other resources supporting primary services.