Access to Interpreter Services
Health Net offers language assistance services to its participating providers. Participating providers may request interpreter support for a Health Net member at no cost to the provider or member.
Interpreter support is available 24 hours a day, seven days a week. The California Department of Management Health Care (DMHC) requires that interpreter services, according to Section 1367.04 of the Health and Safety Code and Section 1300.67.04 of Title 28 of the California Code of Regulations, are coordinated with scheduled appointments for health care services in a manner that ensures the provision of interpreter services at the time of the appointment. To allow sufficient time for schedule, providers must request interpreter services five business days prior to the member's appointment. If an appointment is rescheduled, it is very important to reschedule the interpreter services for the time of the new appointment to ensure the member is provided with these services.
Interpreter support may also assist in identifying the member's language need, even if Health Net cannot identify the language. This service is provided at no charge to Health Net participating providers.
Participating providers may request interpreter services by using the following numbers:
| Member Plan | Hours of Availability | Contact Number | Required Information |
|---|---|---|---|
| Medi-Cal (Kern, Los Angeles, Sacramento, San Diego, Stanislaus and Tulare) | Monday through Friday, 8:00 a.m. to 6:00 p.m. Pacific time. For after-hours select member option | 1-800-675-6110 | Member name and Health Net ID number, appointment date and time |
| Medi-Cal/CalViva (Fresno, Kings and Madera) | 24 hours a day, 7 days a week | 1-888-893-1569 | Member name and Health Net ID number, appointment date and time |
Health Net requires providers to coordinate interpreter services with scheduled appointments for health care services in a manner that ensures the provision of interpreter services at the time of the appointment. If an appointment is rescheduled, it is very important to also reschedule the interpreter services for the time of the new appointment to ensure the member is provided with these services.
Interpreter support may assist in identifying the member's language need. This service is provided at no charge to Health Net participating providers.
Participating providers may request interpreter services by using the following numbers:
| Line of Business | Telephone Number | Hours of Availability |
|---|---|---|
| Large Employer Group | 1-800-641-7761 | Monday through Friday, 8:00 a.m. to 6:00 p.m. Pacific time (see below for after hours) |
| Small Employer Group (off exchange) | 1-800-361-3366 | Monday through Friday, 8:00 a.m. to 6:00 p.m. Pacific time (see below for after hours) |
| Small Employer Group (on exchange) | 1-888-926-5133 | Monday through Friday, 8:00 a.m. to 6:00 p.m. Pacific time (see below for after hours) |
| Individual Family Plan (off exchange) | 1-877-857-0701 | Monday through Friday, 8:00 a.m. to 6:00 p.m. Pacific time (see below for after hours) |
| Individual Family Plan (on exchange) | 1-888-926-2164 | Monday through Friday, 8:00 a.m. to 6:00 p.m. Pacific time (see below for after hours) |
| After-hours language assistance line for commercial | 1-800-546-4570 | Monday through Friday, 5:00 p.m. to 8:00 a.m. Pacific time; weekends and holidays |
| Line of Business | Telephone Number | Hours of Availability |
|---|---|---|
| Medicare Advantage | 1-800-929-9224 | Monday through Friday, 8:00 a.m. to 5:00 p.m. Pacific time |
| Cal MediConnect - Los Angeles | 1-855-464-3571 | Monday through Friday from 8:00 a.m. to 5:00 p.m |
| Cal MediConnect - San Diego | 1-855-464-3572 | Monday through Friday from 8:00 a.m. to 5:00 p.m |
| After-hours language assistance line for Cal MediConnect - Los Angeles and San Diego |
1-800-546-4570 | Monday through Friday from 5:00 p.m. to 8:00 a.m |