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Access to Interpreter Services

Health Net offers language assistance services to its participating providers. Participating providers may request interpreter support for a Health Net member at no cost to the provider or member.

Interpreter support is available 24 hours a day, seven days a week. The California Department of Management Health Care (DMHC) requires that interpreter services, according to Section 1367.04 of the Health and Safety Code and Section 1300.67.04 of Title 28 of the California Code of Regulations, are coordinated with scheduled appointments for health care services in a manner that ensures the provision of interpreter services at the time of the appointment. To allow sufficient time for schedule, providers must request interpreter services five business days prior to the member's appointment. If an appointment is rescheduled, it is very important to reschedule the interpreter services for the time of the new appointment to ensure the member is provided with these services.

Interpreter support may also assist in identifying the member's language need, even if Health Net cannot identify the language. This service is provided at no charge to Health Net participating providers.

Participating providers may request interpreter services by using the following numbers:

Medi-Cal Interpreter Services
Member Plan Hours of Availability Contact Number Required Information
Medi-Cal (Kern, Los Angeles, Sacramento, San Diego, Stanislaus and Tulare) Monday through Friday, 8:00 a.m. to 6:00 p.m. Pacific time. For after-hours select member option 1-800-675-6110 Member name and Health Net ID number, appointment date and time
Medi-Cal/CalViva (Fresno, Kings and Madera) 24 hours a day, 7 days a week 1-888-893-1569 Member name and Health Net ID number, appointment date and time

Health Net requires providers to coordinate interpreter services with scheduled appointments for health care services in a manner that ensures the provision of interpreter services at the time of the appointment. If an appointment is rescheduled, it is very important to also reschedule the interpreter services for the time of the new appointment to ensure the member is provided with these services.

Interpreter support may assist in identifying the member's language need. This service is provided at no charge to Health Net participating providers.

Participating providers may request interpreter services by using the following numbers:

Commercial Interpreter Services
Line of Business Telephone Number Hours of Availability
Large Employer Group 1-800-641-7761 Monday through Friday, 8:00 a.m. to 6:00 p.m. Pacific time (see below for after hours)
Small Employer Group (off exchange) 1-800-361-3366 Monday through Friday, 8:00 a.m. to 6:00 p.m. Pacific time (see below for after hours)
Small Employer Group (on exchange) 1-888-926-5133 Monday through Friday, 8:00 a.m. to 6:00 p.m. Pacific time (see below for after hours)
Individual Family Plan (off exchange) 1-877-857-0701 Monday through Friday, 8:00 a.m. to 6:00 p.m. Pacific time (see below for after hours)
Individual Family Plan (on exchange) 1-888-926-2164 Monday through Friday, 8:00 a.m. to 6:00 p.m. Pacific time (see below for after hours)
After-hours language assistance line for commercial 1-800-546-4570 Monday through Friday, 5:00 p.m. to 8:00 a.m. Pacific time; weekends and holidays
Medicare and Cal MediConnect Interpreter Services
Line of Business Telephone Number Hours of Availability
Medicare Advantage 1-800-929-9224 Monday through Friday, 8:00 a.m. to 5:00 p.m. Pacific time
Cal MediConnect - Los Angeles 1-855-464-3571 Monday through Friday from 8:00 a.m. to 5:00 p.m
Cal MediConnect - San Diego 1-855-464-3572 Monday through Friday from 8:00 a.m. to 5:00 p.m
After-hours language assistance line for
Cal MediConnect - Los Angeles and San Diego 
1-800-546-4570 Monday through Friday from 5:00 p.m. to 8:00 a.m
Last Updated: 07/14/2020