Access2Care
Non-emergency standard transportation services are arranged through Access2Care™.
Available 24 hours a day, 7 days a week. For more information, visit the Access2Care website.
Scheduling Non-Emergency Standard Transportation Services Through Access2Care
Providers should refer to the table below and contact Access2Care to arrange for medically necessary or covered transportation services.
To assist Exclusively Aligned Enrollment (EAE) D-SNP members who have exhausted their Medicare transportation benefit and need a higher mode of transportation (e.g. a wheelchair van), providers must complete a Physician Certification Statement (PCS) form (Health Net (PDF), CalViva Health (PDF), Community Health Plan of Imperial Valley (PDF)) to help members get transportation services through their Medi-Cal plan.
Submit the completed form to the Health Net Care Ride Unit to help members get authorizations for transportation.
Access2Care Transportation Services
TRANSPORTATION NEED | HOURS AND SERVICE REQUIREMENTS |
|---|---|
Routine transportation requests | Requires a 72-hour notification |
Urgent trip and hospital discharge requests | Advance notice is not required and transportation can be scheduled for same day of service. |
Hours of operation for urgent and same-day reservations | Transportation assistance and after-hours hospital discharges is available 24 hours a day, 7 days a week |
Hours of operation for ride assistance and hospital discharges | Transportation assistance and after-hours hospital discharges is available 24 hours a day, 7 days a week |
Toll-free phone numbers | Reservations: 844-515-6876 |