Behavioral Health Contact Information
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Behavioral Health Function | Description and/or Contact |
|---|---|
Claims inquiries or questions | Behavioral Health Provider Services Phone: 844-966-0298 |
Eligibility and benefit checks |
|
Prior authorization | Submit initial prior authorization requests for all facility-based behavioral health services as outlined below. Concurrent reviews will continue with the assigned Utilization Review Clinician. Commercial and Medicare (Ambetter HMO/PPO, Employer Group HMO/POS, and Wellcare By Health Net members)
Medi-Cal Call 844-966-0298 for assistance. |
Update provider data | Providers directly contracted with Health Net can refer to the Participating Provider Operations page for detailed instructions. Providers contracted under a PPG can contact their PPGs to update this information. |
Provider disputes | Submit using the Behavioral Health Provider Appeal/Dispute Form (PDF). |
Request a copy of your contract | Behavioral Health Provider Services Phone: 844-966-0298 |
Contract renegotiation | Send a request via email to DNBHC@healthnet.com |