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Health Net Cultural And Linguistic Services Department

The Health Net Cultural and Linguistic (C&L) Services Department promotes access to care for members who speak a primary language other than English. The department is responsible for developing, implementing and monitoring processes to meet regulatory requirements. The department assesses the cultural and language needs of members and encourages provider, community advocate, and member input through ongoing communication and by participation in county-specific Community Advisory Committees. This helps ensure that materials and interpreter services are available in the member's language, while taking into consideration the member's cultural background in the development of member materials.

The Health Net C&L Services Department has a number of internal processes to enhance services to Health Net's non-English speaking members, including:

  • Tracking the interpretation needs of members.
  • Monitoring population and membership language distribution for trends.
  • Monitoring the availability of materials translated into threshold languages.
  • Assessment of language capabilities of the existing provider network and recommendations to the Health Net Provider Network Management staff for network development.
  • Review of translations of member materials, such as the Evidence of Coverage (EOC), provider directories, marketing materials, form letters, health reminders, member surveys, newsletters, and health education materials.
  • Providing in-service trainings, workshops and educational opportunities to Health Net staff on the linguistic needs and cultural background of Health Net members.
  • Supporting Health Net participating providers with information and material on the cultural background, linguistic needs and health care concerns of Health Net members.
  • Gathering feedback from providers, the community and members using surveys and focus group studies on cultural and linguistic needs.
  • Monitoring and tracking cultural or linguistic related member grievances to gain an understanding of issues impeding member access to care.

Contact the Cultural and Linguistic Services Department for more information at
Cultural.and.Linguistic.services@healthnet.com
Commercial: -800-977-6750
Medicare: 1-800-546-4570

Fax: 1-818-543-9188

For written translation assistance services, contact the appropriate Provider Services Center:

Line of Business

Telephone Number

Hours of Availability

Large Employer Group

1-800-641-7761

Monday through Friday, 8:00 a.m. to 6:00 p.m. Pacific time (see below for after hours)

Small Employer Group (off exchange)

1-800-361-3366

Monday through Friday, 8:00 a.m. to 6:00 p.m. Pacific time (see below for after hours)

Small Employer Group (on exchange)

1-888-926-5133

Monday through Friday, 8:00 a.m. to 6:00 p.m. Pacific time (see below for after hours)

Individual Family Plan (off exchange)

1-877-857-0701

Monday through Friday, 8:00 a.m. to 6:00 p.m. Pacific time (see below for after hours)

Individual Family Plan (on exchange)

1-888-926-2164

Monday through Friday, 8:00 a.m. to 6:00 p.m. Pacific time (see below for after hours)

After-hours language assistance line for commercial

1-800-546-4570

Monday through Friday, 5:00 p.m. to 8:00 a.m. Pacific time; weekends and holidays

Medicare Advantage

1-800-929-9224

Monday through Friday, 8:00 a.m. to 5:00 p.m. Pacific time

Medi-Cal (Kern, Los Angeles, Sacramento, San Diego, Stanislaus and Tulare)

1-800-675-6110

Monday through Friday, 8:00 a.m. to 6:00 p.m. Pacific time

After hours Medi-Cal (Kern, Los Angeles, Sacramento, San Diego, Stanislaus and Tulare)

1-800-675-6110, select the member option

6:00 p.m. to 8:00 a.m. Pacific time, weekends and holidays

Medi-Cal/CalViva Health (Fresno, Kings and Madera)

1-888-893-1569

24 hours a day, 7 days a week

Cal MediConnect - Los Angeles

1-855-464-3571

Monday through Friday, 8:00 a.m. to 5:00 p.m. Pacific time

After hours Cal MediConnect - Los Angeles

1-800-546-4570

5:00 p.m. to 8:00 a.m. Pacific time, weekends and holidays

Cal MediConnect - San Diego

1-855-464-3572

Monday through Friday, 8:00 a.m. to 5:00 p.m. Pacific time

After hours Cal MediConnect San Diego

1-800-546-4570

5:00 p.m. to 8:00 a.m. Pacific time) weekends and holidays

Last Updated: 02/25/2020