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ModivCare

Non-emergency transportation services are arranged through ModivCare™ (formerly LogistiCare) 24 hours a day, seven days a week.

For commercial and Medicare:

1-866-842-0675
Fax: 1-800-762-1777

For Cal MediConnect:

1-866-799-4465
Fax: 1-800-762-1777

Further ModivCare contact information applicable to Cal MediConnect:

SCHEDULING NMT TRANSPORTATION SERVICES THROUGH MODIVCARE

Providers should refer to the table below and contact ModivCare to arrange for medically necessary or covered transportation services.

ModivCare uses telephonic interpreter services for all interpretation needs during reservations.

ModivCare Transportation Services
TRANSPORTATION NEED HOURS AND SERVICE REQUIREMENTS
Standard days and hours of customer service center operation for routine reservations  Monday through Friday, 8 a.m. to 5 p.m. Pacific time (PT)
Weekend and holiday schedule

Closed Saturday and Sunday

Closed on the following national holidays: New Year's Day, Memorial Day, Independence Day (July 4), Labor Day, Thanksgiving, and Christmas

Routine transportation requests Requires a 7-business day notification
Urgent trip and hospital discharge requests Advance notice is not required and transportation can be scheduled for same day of service. For hospital discharge, it may take a transportation provider 1 to 4 hours to pick up a member, depending on provider availability 
Hours of operation for urgent and same-day reservations Transportation assistance for trip recovery and after-hours hospital discharges is available 24 hours a day, 7 days a week
Hours of operation for ride assistance (Where's my Ride? line) and hospital discharges Transportation assistance for trip recovery and after-hours hospital discharges is available 24 hours a day, 7 days a week
Routine transportation appointments scheduled for Saturday and Sunday and weekdays after 5 p.m. Allowed for regularly scheduled appointments to participating providers who routinely see patients during this time. Reservations for these trips are scheduled during regular reservation hours
Toll-free telephone numbers

Reservations: 866-799-4465

Ride assistance (Where's My Ride? line):
866-799-4468
Hearing impaired (TTY): 866-288-3133

Facility line: 866-529-2128

Facility fax: 877-601-0535

Refer to the table below to arrange for transportation services through ModivCare. ModivCare uses language-line interpreter services for all interpretation needs during reservations.

ModivCare Transportation Services
TRANSPORTATION NEED HOURS AND SERVICE REQUIREMENTS
Weekend and holiday schedule

Closed Saturday and Sunday

Closed on the following national holidays: New Year's Day, Memorial Day, Independence Day (July 4th), Labor Day, Thanksgiving, and Christmas

Routine transportation requests Requires a 5-business day notification
Urgent trip and hospital discharge requests Advance notice is not required and transportation can be scheduled for the same day of service. For hospital discharge, it may take a transportation provider 1 to 4 hours to pick up a member, depending on provider availability
Hours of operation for urgent and same-day reservations Transportation assistance for trip recovery and after-hours hospital discharges is available 24 hours a day, 7 days a week
Hours of operation for ride assistance (Where's my Ride? line) and hospital discharges Transportation assistance for trip recovery and after-hours hospital discharges is available 24 hours a day, 7 days a week
Routine transportation appointments scheduled for Saturday and Sunday and weekdays after 5 p.m. Allowed for regularly scheduled appointments to participating providers who routinely see patients during this time. Reservations for these trips are scheduled during regular reservation hours
ModivCare Contact Information
FORM OF CONTACT CONTACT INFORMATION
Toll-free telephone numbers

Reservations and ride assistance (Where's My Ride? line) for Medi-Cal members:
855-253-6863

Ride assistance (Where's My Ride? line) for CalViva Health members: 855-253-6864

Hearing impaired (TTY) line: 
866-288-3133

Facility line: 866-529-2128

Facility fax: 877-601-0535

Website

Modivcare.com

Providers may use the ModivCare website to schedule only routine transports with an advance notice of 5 business days. Print an enrollment form from the ModivCare website to sign up for this HIPAA-compliant service and return it by fax to 877-601-0535.

Last Updated: 03/25/2021