Modivcare
Non-emergency transportation services are arranged through Modivcare™ (formerly LogistiCare) 24 hours a day, seven days a week.
For HMO and HSP:
866-842-0675
Fax: 800-762-1777
For Cal MediConnect:
866-799-4465
Fax: 800-762-1777
Further Modivcare contact information applicable to Cal MediConnect:
SCHEDULING NMT TRANSPORTATION SERVICES THROUGH MODIVCARE
Providers should refer to the table below and contact Modivcare to arrange for medically necessary or covered transportation services.
Modivcare uses telephonic interpreter services for all interpretation needs during reservations.
HMO and HSP
TRANSPORTATION NEED |
HOURS AND SERVICE REQUIREMENTS |
|---|---|
Urgent trip and hospital discharge requests |
Advance notice is not required and transportation can be scheduled for same day of service. For hospital discharge, it may take a transportation provider 1 to 4 hours to pick up a member, depending on provider availability |
Hours of operation for urgent and same-day reservations |
Transportation assistance for trip recovery and after-hours hospital discharges is available 24 hours a day, 7 days a week |
Cal Medi-Connect
| TRANSPORTATION NEED | HOURS AND SERVICE REQUIREMENTS |
|---|---|
| Standard days and hours of customer service center operation for routine reservations | Monday through Friday, 8 a.m. to 5 p.m. Pacific time (PT) |
| Weekend and holiday schedule | Closed Saturday and Sunday Closed on the following national holidays: New Year's Day, Memorial Day, Independence Day (July 4), Labor Day, Thanksgiving, and Christmas |
| Routine transportation requests | Requires a 7-business day notification |
| Urgent trip and hospital discharge requests | Advance notice is not required and transportation can be scheduled for same day of service. For hospital discharge, it may take a transportation provider 1 to 4 hours to pick up a member, depending on provider availability |
| Hours of operation for urgent and same-day reservations | Transportation assistance for trip recovery and after-hours hospital discharges is available 24 hours a day, 7 days a week |
| Hours of operation for ride assistance (Where's my Ride? line) and hospital discharges | Transportation assistance for trip recovery and after-hours hospital discharges is available 24 hours a day, 7 days a week |
| Routine transportation appointments scheduled for Saturday and Sunday and weekdays after 5 p.m. | Allowed for regularly scheduled appointments to participating providers who routinely see patients during this time. Reservations for these trips are scheduled during regular reservation hours |
| Toll-free telephone numbers | Reservations: 866-799-4465 Ride assistance (Where's My Ride? line): Facility line: 866-529-2128 Facility fax: 877-601-0535 |
Refer to the table below to arrange for transportation services through Modivcare. Modivcare uses language-line interpreter services for all interpretation needs during reservations.
| TRANSPORTATION NEED | HOURS AND SERVICE REQUIREMENTS |
|---|---|
| Weekend and holiday schedule | Closed Saturday and Sunday Closed on the following national holidays: New Year's Day, Memorial Day, Independence Day (July 4th), Labor Day, Thanksgiving, and Christmas |
| Routine transportation requests | - Rideshare curb-to-curb in “real time”. (For avoidance of doubt, “real time” is defined as within 1 hour of member request.) - Non-rideshare curb-to-curb 24 hours in advance (sedan, taxi) - 48-hour notice for any mode of transportation higher than sedan (wheelchair, stretcher, non-emergent ambulance) |
| Urgent trip and hospital discharge requests | Advance notice is not required and transportation can be scheduled for the same day of servicefor hospital discharges and urgent treatment types. For hospital discharge, it may take a transportation provider 1 to 4 hours to pick up a member, depending on provider availability |
| Hours of operation for urgent and same-day reservations | Transportation assistance for trip recovery, urgent treatment types and after-hours hospital discharges is available 24 hours a day, 7 days a week |
| Hours of operation for ride assistance (Where's my Ride? line) and hospital discharges | Transportation assistance for trip recovery, urgent treatment types and after-hours hospital discharges is available 24 hours a day, 7 days a week |
| FORM OF CONTACT | CONTACT INFORMATION |
|---|---|
| Toll-free telephone numbers | Reservations and ride assistance (Where's My Ride? line) for Medi-Cal members: Ride assistance (Where's My Ride? line) for CalViva Health members: 855-253-6864 Hearing impaired (TTY) line: For providers: Facility line: 866-529-2128 Facility fax: 877-601-0535 |
| Website | Modivcare.com Providers may use the Modivcare website to schedule only routine transports with an advance notice of 5 business days. Print an enrollment form from the Modivcare website to sign up for this HIPAA-compliant service and return it by fax to 877-601-0535. |