Case Management Department

Contact the Case Management Department at:



Fax: 1-800-745-6955

Medi-Cal, CalViva Health and Cal MediConnect

Fax: 1-866-581-0540

Case Management for Health Net Medi-Cal members, CalViva Health Medi-Cal members and Cal MediConnect enrollees with Adverse Childhood Experiences (ACEs):

If your patient is uncertain about next steps or would like to learn more, please refer them to the health plan’s behavioral health Case Management Department at

  • 1-866-801-6294 if the member has a Health Net plan.
  • 1-888-893-1569 if the member has a CalViva Health Medi-Cal plan.