Medi-Cal Member Appeals and Grievances Department - Health Net Medi-Cal and CalViva Health

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• By phone: Contact Health Net 24 hours a day, 7 days a week by calling 800-675-6110. If you cannot hear or speak well, please call TTY: 711.
• In writing: Fill out an appeal form or write a letter and send it to:

Health Net Medi-Cal Member Appeals and Grievances Department
P.O. Box 10348
Van Nuys, CA 91410-0348
Fax: 1-877-713-6189

Your doctor’s office will have appeal forms available. Your health plan can also send a form to you.

• Electronically

OR

CalViva Health Member Appeals and Grievances Department
PO Box 10348
Van Nuys, CA 91410-0348

Fax: 1-877-831-6019