Medi-Cal Member Appeals and Grievances Department
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- By phone: Contact Health Net 24 hours a day, 7 days a week by calling 800-675-6110 or 833-236-4141(Imperial County). If you cannot hear or speak well, please call TTY: 711.
- In writing: Fill out an appeal form or write a letter and send it to:
Health Net Medi-Cal Member Appeals and Grievances Department P.O. Box 10348 Van Nuys, CA 91410-0348 Fax: 877-713-6189
Your doctor’s office will have appeal forms available. Your health plan can also send a form to you.
OR
CalViva Health Member Appeals and Grievances Department PO Box 10348 Van Nuys, CA 91410-0348
Fax: 877-831-6019