Health Net Member Services Department

To ensure appropriate coverage of medical services for members, Health Net requires the provision of timely responses and accurate information. If prompt and accurate information is not provided, a member may unintentionally misuse the program, resulting in medical services not being covered. To avoid these problems, member and employer group inquiries are directed to an expert team of associates via the Health Net Member Services Department. This team is responsible for resolving member and employer group issues that have been routed to them via a telephone call, written correspondence or the Internet. The Health Net Member Services Department is responsible for resolving issues pertaining to the following:

  • Health Net benefit questions and explanations.
  • Education on the access of the health care delivery system.
  • Professional and hospital services, bills and claims.
  • ChiroNet benefits and eligibility.
  • Health Net prescription drug program questions, eligibility and claims.
  • EyeMed Vision Care program questions about eyewear benefits, eligibility and claims.
  • Membership problems and inquiries.
  • Member updates (includes adding and deleting members, address changes, PCP/PPG changes).
  • Contract cancellation requests.
  • Conversion.
  • Identification card requests.

Health Net Member Services Department
PO Box 9103
Van Nuys, CA 91409-9103