Verify Copayments

Refer to the Schedule of Covered Services and Copayments in the subscriber's Evidence of Coverage (EOC) to determine whether a copayment should be collected. For example, most plans have a copayment for emergency room or urgent care center treatment. When the copayment for emergency room or urgent care center treatment is less than the billed amount, the member is only responsible for the lesser amount.

The copayments for emergency room, urgent care or hospitalization, inpatient or outpatient, must be collected by the institution providing the services. The copayments for home health services must be collected by the home health agency providing the services. These copayments contribute to the out-of-pocket maximum (OOPM).

For benefit application purposes, Health Net's definition of a newborn is an infant from birth through its first 30 days. This is relevant only to a few plans that require office visit copayments for newborns.