Requirements for Notification of Utilization Management Decisions

Provider Type

  • Physicians
  • Participating Physician Groups (PPG)
  • Hospitals

Health Net and its participating physician groups (PPGs) to which utilization management (UM) functions have been delegated are required to comply with timeliness standards for UM decisions and notifications. Health Net has adopted the timeliness standards approved by the Industry Collaboration Effort (ICE) and the National Committee for Quality Assurance (NCQA).

For current standards, refer to the ICE website at to locate the Approved ICE Documents for the commercial and Medi-Cal ICE UM Timeliness Standards.