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Provider Manual

The Exclusive Provider Organization (EPO) Operations Manual offers Health Net participating providers access to important plan benefits, limitations and administration processes to make sure members enrolled in the EPO plan receive covered services when needed. The Health Net EPO plan is underwritten by Health Net Life Insurance Company and regulated by the California Department of Insurance. Benefits and policies listed in the EPO Operations Manual apply to all EPO plans, unless specified otherwise in the Provider Participation Agreement (PPA), Schedule of Benefits or member's Explanation of Coverage (EOC).

The four providers types - Physicians, Participating Physician Groups (PPGs), Hospitals, and Ancillary - are listed at the top of every page. Refer to the Provider Type listed at the top of the page to see if the content applies to you.

As a Health Net participating provider, you are required to comply with applicable state laws and regulations and Health Net policies and procedures.

The contents of Health Net's operations manuals are in addition to your PPA and its addendums. When the contents of Health Net's operations manuals conflict with the PPA, the PPA takes precedence.

Last Updated: 07/01/2024