The following information is applicable to Los Angeles County only.

Molina Healthcare distributes eligibility reports monthly to provide information on member enrollment in a participating physician group (PPG). Molina generates its Eligibility Listing: Staff Model Roster report the first week of each month and mails it to PPGs.

Molina members who have changed providers by the 25th of a month are on the next month's eligibility listing. Members who have changed providers after the 25th of a month are on the month following the next month's eligibility listing.

If a member arrives at a primary care physician's (PCP's) office to receive care and does not appear on the current month's eligibility listing, the provider should contact the Molina Healthcare Provider Services and Inquiry Unit.