Community Supports
Provider Type
- Physicians
- Participating Physician Groups (PPG)
- Hospitals
- Ancillary
Community Supports (CS) services are part of the California Advancing and Innovating Medi-Cal (CalAIM) program, through the Department of Health Care Services (DHCS), to help improve the health of Medi-Cal members across the state. There are 14 CS services that are optional to members, as described in the table below.
Services to Address Homelessness and Housing
Description | Eligibility Criteria |
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Housing Transition Navigation Services: Assistance with obtaining housing. This may include assistance with searching for housing or completing housing applications, as well as developing an individual housing support plan. Housing Tenancy and Sustaining Services: Assistance with maintaining stable tenancy once housing is secured. This may include interventions for behaviors that may jeopardize housing, such as late rental payment and services, to develop financial literacy. Housing Deposit |
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Recuperative Services
Description | Eligibility Criteria |
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Recuperative Care (Medical Respite): Short‑term residential care for beneficiaries who no longer require hospitalization, but still need to recover from injury or illness. Short-Term Post Hospitalization Housing: Setting in which beneficiaries can continue receiving care for medical psychiatric, or substance use disorder needs immediately after exiting a hospital. |
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Respite Services: Short‑term relief provided to caregivers of beneficiaries who require intermittent temporary supervision. |
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Sobering Centers: Alternative destinations for beneficiaries who are found to be intoxicated and would otherwise be transported to an emergency department or jail. |
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Services for Long-Term Well-Being in Home-Like Settings
Description | Eligibility Criteria |
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Asthma Remediation: Physical modifications to a beneficiary’s home to mitigate environmental asthma triggers. |
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Day Habilitation: Programs provided to assist beneficiaries with developing skills necessary to reside in home‑like settings, often provided by peer mentor‑type caregivers. These programs can include training on use of public transportation or preparing meals. |
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Environmental Accessibility Adaptation: Physical adaptations to a home to ensure the health and safety of the beneficiary. These may include ramps and grab bars. |
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Meals/Medically Tailored Meals: Meals delivered to the home that are tailored to meet beneficiaries’ unique dietary needs, including following discharge from a hospital. |
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Nursing Facility Transition/Diversion to Assisted Living Facility: Services provided to assist beneficiaries transitioning from nursing facility care to community settings or to prevent beneficiaries from being admitted to nursing facilities.
Community Transition Services/Nursing Facility Transition to Home: Services provided to assist beneficiaries transitioning from nursing facility care to home settings in which they are responsible for living expenses. |
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Personal Care and Homemaker Services: Services provided to assist beneficiaries with daily living activities, such as bathing, dressing, housecleaning and grocery shopping. |
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To check for CS services by county, refer to the below provider directory. However, please note that specific CS services by county may be subject to change depending on network availability and other factors.
Referrals to CS Services
Use one of the ways below to make a CS referral.
1. Findhelp (providers, members and community referrals)
2. Member Services (Anyone can make a referral)
- Contact applicable member services, Monday-Friday, 8 a.m. to 5 p.m.
- Health Net: 800-675-6110
- CalViva Health: 888-893-1569
- Community Health Plan of Imperial Valley: 833-236-4141
3. Provider Directory (Anyone can make a referral)
- Use the below provider directory to find an ECM provider for members:
To learn more about CS and its in-depth workflow, Go to the CalAIM Resources for Providers webpage.
For member resources, go to the following:
Community Supports Authorization Guides
CS authorization guides provide guidance to CS providers based on DHCS eligibility criteria and is different for each CS service. The authorization guides include the following information:
Program Overview | Services the members will receive with this community support |
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Eligibility | Eligibility criteria for the community support. |
Authorization | Length of time the CS service is offered for the initial authorization and reauthorization (as applicable). |
Required Documentation | Documentation that must be submitted to the health plan for authorization approval. |
Codes | Healthcare Common Procedure Coding System (HCPCS) codes that must be used for documenting the rendering of ECM and CS services. |
CS authorization guides can be accessed on the CalAIM Resources for Provider website under Forms and Tools.