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20-264 Improve Your Access and Availability

Date: 03/11/20

This information applies to Physicians, Participating Physician Groups (PPGs) and Ancillary providers.

JOIN US ON MARCH 25, 26 OR 31, 2020!


Learn about access and availability requirements. Get tips on how to meet performance goals.

Register to attend one of the webinars for insight on ways to improve member satisfaction and survey outcomes.

Webinar topics

  • Overview of regulations on access and availability
  • Annual monitoring and reporting for:
  • Provider Appointment Availability Survey
  • Provider After-Hours Survey
  • Timely Access Monitoring Survey
  • Resources to help meet your needs

Presented by

Access and Availability Unit and Provider Network Operations

Who should attend

  • Providers, office managers and provider office staff members
  • Participating physician group (PPG) provider network administrators and PPG provider relations staff

Date, time and registration links

Wednesday, March 25, 2020, 12 p.m. to 1 p.m., Pacific time

Thursday, March 26, 2020, 12 p.m. to 1 p.m., Pacific time

Tuesday, March 31, 2020, 3 p.m. to 4 p.m., Pacific time


Email the Access and Availability Team at

Last Updated: 03/12/2020