Follow-Up for Missed Appointments

No-show appointments must be followed up with a telephone call or a letter from the provider's office to the member's parent or guardian to schedule another appointment (this includes the member's failure to follow-up on a referral to a specialist). Place a copy of the letter and documentation of any follow-up attempts in the member's medical record. After two no-shows, primary care physician (PCPs) should contact Health Net's public programs administrator, or their participating physician group (PPG) if contracting through a PPG, which then contacts Health Net's public program administrator or subcontractor. The Health Net public programs administrator contacts the Child Health and Disability Prevention (CHDP) program for case management and referral assistance.