Follow-Up for Missed Appointments

No-show appointments must be followed up with a telephone call/text/email or a letter from the provider's office to the member's parent or guardian to schedule another appointment (this includes the member's failure to follow-up on a referral to a specialist). Place a copy of the letter and documentation of any follow-up attempts in the member's medical record. After two no-shows, primary care physician (PCPs) should contact Health Net's public programs administrator, or their participating physician group (PPG) if contracting through a PPG, which then contacts Health Net's public program administrator or subcontractor.