Auxiliary Aids and Services
Provider Type
- Physicians
- Hospitals
- Participating Physician Groups (PPG)
- Ancillary
Participating providers are required to take steps to ensure that no person with a disability is excluded, denied services, segregated, or otherwise treated differently. Health Net provides American Sign Language and closed captioning interpreters upon request and at no cost for members with disabilities. Providers can request interpreter support for members with hearing impairment by calling the Health Net Provider Services Department.
In order to be excused from providing auxiliary aids and services to those with disabilities, health care providers must demonstrate that taking those steps would fundamentally alter the nature of the goods, services, facilities, privileges, advantages, or accommodations being offered or would result in an undue burden.