Health Education Program, Services and Resources
Provider Type
- Physicians
- Participating Physician Groups (PPG)
- Hospitals
- Ancillary
The following interventions and resources are available at no cost to Medi-Cal members. Members and providers may obtain more information by contacting the Medi-Cal Member Services Department (Health Net, Community Health Plan of Imperial Valley or CalViva Health) or following the links below. Members are directed to the appropriate service or resource based on their needs. Telephonic and website-based services are available 24/7. Print educational resources are sent to members within four weeks of request.
- Healthy Pregnancy – Pregnant members receive educational resources to help them achieve a successful pregnancy and healthy baby. Educational resources include materials on monitoring the baby's movement, and handbooks on planning a healthy pregnancy, caring for your baby, and teen parenting. High risk pregnancies receive additional case management services.
- Tobacco cessation program – Kick It California (formerly California Smokers' Helpline) is a no-cost, state-wide quit smoking and vaping program for members ages 13 years and older. The program is based on clinical research and proven to help you quit. Kick It California offers:
Telephonic quit coach:
- Customized one-on-one coaching with a quit coach over the phone in six languages (English, Spanish, Cantonese, Mandarin, Korean and Vietnamese).
- Tailored quit plan to member’s unique circumstances.
- Available Monday–Friday, 7 a.m.–9 p.m., and Saturday 9 a.m.–5 p.m.
- To enroll, members may use an online web form, or call directly at 800-300-8086 (English) or 800-600-8191 (Spanish).
Automated texting program
- Receive helpful tips at critical points during your quit journey. Quit coaches respond to questions within one business day.
- Text “Quit Smoking” or “Quit Vaping” to 66819.
- Texto “Dejar de Fumar” o “No Vapear” al 66819.
Chat with a quit coach:
- Kickitca.org/chat.
- Alternative option for both members and heath care providers.
- Platform allows members quick responses to inquiries such as available services and free nicotine patch evaluation.
- Health care providers may use the chat to find answers to cessation-related questions. Available in English only, Monday–Friday, 7 a.m.–9 p.m., and Saturday 9 a.m.–5 p.m.
- Kick It Quit Smoking/Vaping app designed to help people quit smoking and vaping.
- Features tools such as personal log of smoking triggers, motivational reminders and links to helpful resources.
- Available for download on the App Store® and Google Play®.
- Visit Kick It California for more details.
Diabetes Prevention Program – Eligible members ages 18 and older with prediabetes can participate in a year-long evidence-based, lifestyle change program. The program promotes and emphasizes weight loss through exercise, healthy eating and behavior modification. It is designed to assist Medi-Cal members in preventing or delaying the onset of type 2 diabetes.
- Digital Health Education: Members have access to online and digital resources for health education through our Krames Staywell Health Library – Resource library to help you learn about your health and how to stay healthy.
- Health and Medications – Easy access to more than 4,000 health sheets.
- Wellness and Lifestyle Improvements – We have a set of assessments and tools to help you.
- MyStrength Program – Available in English and Spanish, members have access to an evidence-based, self-help resource to improve their mental health. It offers interactive, personalized modules that empower members to help manage their depression, anxiety, stress, substance use, pain, sleep problems and many other mental health conditions. This program is available for Health Net Medi-Cal and CalViva Health or through the myStrength mobile app.
- Health Promotion Incentive Programs – Health Education partners with the Quality Improvement department to develop, implement and evaluate incentive programs to encourage members to receive health education and to access preventive health care services.
- Community Health Education Classes – Free classes are offered to members and the community. Classes are available in various languages. Topics vary by county and are determined by the community's needs.
- Community Health Fairs – The Plan participates in health fairs and community events to promote health awareness to members and the community. Plan representatives provide screenings, presentations and/or health education materials at these events.
- Health Education Resources – Members or the parents of youth members may order health education materials on a wide range of topics, such as asthma, healthy eating, diabetes, immunizations, dental care, prenatal care, exercise and more. These materials are available in several threshold languages.
- Health Education Material Order Form – Members can request health education resources by contacting the Medi-Cal Member Services Department (Health Net, Community Health Plan of Imperial Valley or CalViva Health). They can also get Plan-print resources at contracted provider offices and health education classes.
- Health Education Programs and Services Flyer – This flyer contains information on all health education interventions offered to members and information on how to access them.
- Preventive Screening Guidelines – The guidelines are provided to inform members of health screening and immunization schedules for all ages. These are available in all 12 threshold languages. They are mailed to new members and are also available online.
- Member Newsletter – Plan news is mailed to member's regularly and covers various health topics with the most up-to-date information on health education interventions.
- Pediatric and Adolescent Overweight Assessment and Management Guidelines – Adapted from the Child and Adolescent Obesity Provider Toolkit produced by the California Medical Association (CMA) Foundation, the downloadable Pediatric and Adolescent Overweight Management Guidelines (PDF) flip chart gives providers practical, point-of-care guidance on the prevention and treatment of overweight and obesity. Additionally, it outlines new requirements related to the use of World Health Organization (WHO) growth charts for children under age 2.
- Body Mass Index (BMI) Training – Commonly used as a refresher course, Health Net's BMI in-person training provides participants with an in-depth review on calculating height, weight and BMI percentile. A cultural awareness segment is also included to introduce staff to communication practices within diverse populations.
- Health Education Material Order Form – Providers can request printed health education materials by using the Health Education Material Order Form found online.
- The Centers for Disease Control and Prevention's (CDC's) National Center for Chronic Disease Prevention and Health Promotion BMI web page includes a BMI calculator, information on BMI specific for children and teens and links to the CDC's growth charts and training modules.
- The CDC's website provides the downloadable BMI-for-age clinical growth charts.
- The National Heart, Lung, and Blood Institute offers healthy weight assessment tools and health professional resources.
- The online training modules developed by the CDC and the U.S. Health and Human Services Maternal and Child Health Bureau (MCHB) teach how to use and interpret the CDC growth charts.