Health Net, in collaboration with the Department of Health Care Services (DHCS), conducts an annual satisfaction survey of its Medi-Cal members. The purpose of the survey is to identify perceived problems in quality, availability, and accessibility of care; satisfaction with care and service; and reasons members' use out-of-network providers. The data from the survey is used to identify sources of dissatisfaction, to develop corrective action plans, and to evaluate the effects of corrective action taken.