Medi-Cal Member Survey

Health Net, in collaboration with the Department of Health Care Services (DHCS), conducts an annual satisfaction survey of its Medi-Cal members. The purpose of the survey is to identify perceived problems in quality, availability, and accessibility of care; satisfaction with care and service; and reasons members' use out-of-network providers. The data from the survey is used to identify sources of dissatisfaction, to develop corrective action plans, and to evaluate the effects of corrective action taken. 

Any necessary improvement plans are developed based on the results of the survey.