Health Net participates in the annual HEDIS^® Consumer Assessment of Healthcare Providers and Systems (CAHPS) Medicaid Member Satisfaction Survey. HEDIS CAHPS results are required for NCQA Health Plan Accreditation. The California Department of Health Care Services (DHCS) also conducts an annual satisfaction survey of its Medi-Cal members that is administered by the HSAG (Health Services Advisory Group). The purpose of these surveys are to identify perceived problems in quality, availability, and accessibility of care; satisfaction with care and service; and reasons members' use out-of-network providers. The data from the survey is used to identify sources of dissatisfaction, to develop corrective action plans, and to evaluate the effects of corrective action taken.