Molina
Provider Type
- Physicians
- Participating Physician Groups (PPG)
- Hospitals
- Ancillary
The following information applies to Los Angeles County only.
Health Net and its subcontracting health plan, Molina Healthcare (in Los Angeles County only), offer health education programs, services and information sources for members.
Providers participating through Molina must use the health education resources offered through their affiliated plan.
Health Education Services
Molina Healthcare (MHC) delegates the provision of health education services to independent physician association (IPA) affiliated medical groups under the Medi-Cal managed care contract. Molina also supports all participating providers, by offering the following:
- Health education member information materials written in many languages that are culturally appropriate for various target populations in key subject areas. The most appropriate setting for a member to receive written literature is from their primary care physician (PCP) with a brief discussion. Participating physicians may download or print health education materials from the Molina provider website at www.molinahealthcare.com/providers/ca/medicaid/comm/Pages/Health-Education-Materials.aspx.
- For more information, contact MHC Health Education. Materials in alternate formats, including large font of at least 18-point print, braille or audio, should be offered for MHC Seniors and Persons with Disabilities (SPD) members with low vision or who are blind. Participating providers may request materials in alternative formats, by contacting the MHC Member Services Department.
Interpreter Services
Molina Healthcare offers members with limited English proficiency 24-hour access to qualified interpreter services at no cost. Molina also provides sign language interpreters for members who are deaf or hard of hearing.
- Providers or members can contact Interpreter Services, Monday-Friday, 24 hours a day, seven days a week. Sign language interpreters may require at least five business days' notice.
- For after hours and weekends, contact Molina's Nurse Advice Line (English or Spanish available).
- To speak to members who are deaf, hard of hearing, or have a speech difficulty on the telephone, providers may use the California Relay Service, dial 711 and give the relay operator (RO)/communication assistant (CA) the member's area code and telephone number. The RO/CA will connect and communicate via the member's preferred type of communication (TTY, VCO, Internet, or ASCII).