CalViva Health Education Program, Services and Resources

The following information applies to Fresno, Kings and Madera counties only.

The following interventions and resources are available at no cost to CalViva Health Medi-Cal members through self-referral or a referral from their primary care physician (PCP). Members and providers may obtain more information by contacting the toll-free Health Education Information Line at 800-804-6074. Members are directed to the appropriate service or resource based on their needs. Telephonic and website based services are available 24/7. Print educational resources are sent to members within two weeks of request.

• Weight Management Programs - Members have access to a comprehensive Fit Families for Life suite of programs. The Fit Families for Life-Home Edition is a 5-week home-based resource to help families learn and set weekly nutrition and physical activity goals to achieve a healthy weight. The Healthy Habits for Healthy People weight management educational resource is designed specifically for adults and seniors. Other nutrition and weight control education resources are also available upon request. Providers should complete and fax a copy of the Fit Families for Life Program Referral Form (PDF) to the Health Education Department.
• Pregnancy Program - Pregnant members receive educational resources to help them achieve a successful pregnancy and healthy baby. Educational resources include materials on monitoring the baby's movement and handbooks on planning a healthy pregnancy and caring for your baby. High risk pregnancies receive additional case management services.
• Tobacco cessation program – Kick It California (formerly known as the California Smokers' Helpline is a no-cost, stop smoking and vaping program for members of all ages. This program can double one’s chance of quitting for good. Kick It California offers:         

Telephonic quit coaching

• Customized one-on-one coaching with a quit coach over the phone in 6 languages (English, Spanish, Cantonese, Mandarin, Korean and Vietnamese).
• Tailored quit plan to member’s unique circumstances.
• Coaches attend continuing education courses on cultural competency, undergo rigorous training and apprenticeships, and participate in weekly monitoring and case reviews.
• Available Monday–Friday, 7 a.m.–9 p.m., and Saturday 9 a.m.–5 p.m.
• To enroll, members may use an online web form, or call directly at 800-300-8086 (English) or 800-600-8191 (Spanish).

Texting program

• Texting program for smoking or vaping in English and Spanish.
• Designed to give extra support to quit cigarettes or vapes during the 6 months after enrollment.
• Messages deal with motivation, planning, getting support, self-talk, recovering from slips and more.
• Incorporate both automated messaging and personalized support.  Quit coaches respond to questions within one business day.

Chat coaching:

• Alternative option for both members and heath care providers.
• Platform allows members quick responses to inquiries such as available services and the possibility of receiving Nicotine Replacement Therapy.
• Health care providers may use the chat to find answers to cessation-related questions.
• Utilizes secure HIPAA-compliant live chat software.
• Available in English only, Monday–Friday, 7 a.m.–9 p.m., and Saturday 9 a.m.–5 p.m.

Mobile apps

• “No Vape” and “No Butts” apps designed to help people quit smoking and vaping.
• Features tools such as personal log of smoking triggers, motivational reminders and links to helpful resources.
• Available for download on the App Store^® and Google Play^®.

Visit Kick It California for more details.

• Diabetes Prevention Program - Eligible members ages 18 and older with prediabetes can participate in a year-long evidence-based, lifestyle change program. The program promotes and emphasizes weight loss through exercise, healthy eating and behavior modification. It is designed to assist Medi-Cal members in preventing or delaying the onset of type 2 diabetes.
• Healthy Hearts, Healthy Lives - Members have access to a heart health prevention toolkit (educational booklet and tracking journal) and community classes to learn how to maintain a healthy heart.
• Digital Health Education - Teens from age 13 and adults may participate in digital health education campaigns and programs available through T2X's website, text messaging and mobile app. T2X engages members in discussing health topics that are important to them. T2X interventions guide members in learning how to access credible health education information and encourage members in accessing timely preventive health care services. CalViva Health also offers myStrength, a personalized website and mobile application, to help members deal with depression, anxiety, stress, substance use, pain management and insomnia.
• Health Promotion Incentive Programs - Health Education partners with the Quality Improvement department to develop, implement and evaluate  incentive programs to encourage members to receive health education and to access preventive health care services.
• Community Health Education Classes - Free classes are offered to members and the community. Classes are available in various languages. Topics vary by county and are determined by the community's needs.
• Community Health Fairs - CalViva Health participates in health fairs and community events to promote health awareness to members and the community. CalViva Health representatives provide, presentations, and/or health education materials at these events.

The following resources are available to members:

• Health Education Resources - Members or the parents of youth members may order health education materials on a wide range of topics, such as asthma, healthy eating, diabetes, immunizations, baby bottle-induced tooth decay, prenatal care, exercise and more. These materials are available in threshold languages.
• Health Education Member Request Form - Members complete this pre-stamped form to request free health education resources in threshold languages available through the department. The form also contains the toll-free Health Education Information Line. Members can also request CalViva Health's health education resources by contacting the toll-free Health Education Information Line or online at www.CalvivaHealth.org. They can also get CalViva Health's print resources at contracted providers and health education classes.
• Health Education Programs and Services Flyer - This flyer contains information on all health education interventions offered to members and information on how to access them.
• Preventive Screening Guidelines - The guidelines are provided to inform members of health screening and immunization schedules for all ages. These are available in threshold languages. They are mailed to new members and are also available on www.CalvivaHealth.org.
• Member Newsletter - CalViva Health News is mailed to members regularly and covers various health topics and the most up-to-date information on health education interventions.

The following resources are available to providers:

• Pediatric and Adolescent Overweight Assessment and Management Guidelines - Adapted from the Child and Adolescent Obesity Provider Toolkit produced by the California Medical Association (CMA) Foundation, CalViva Health's Pediatric and Adolescent Overweight Management Guidelines (PDF) flip chart gives providers practical, point-of-care guidance on the prevention and treatment of overweight and obesity. Additionally, it outlines new Child Health and Disability Prevention (CHDP) program requirements related to the use of World Health Organization (WHO) growth charts for children under age two
• Fit Providers for Life - Fit Providers for Life is a worksite wellness program for providers and their staff. CalViva Health recognizes that a healthy provider staff is more motivated, energetic and happy, contributing to a favorable and productive workday. Interested provider offices can request a program toolkit to develop their own worksite wellness activities. All staff receive a nutrition and physical activity tip sheet and Fit Families for Life DVD.

A number of resources are available via the Internet to help physicians calculate body mass index (BMI), determine percentiles and obtain additional information and tools regarding obesity in children and adults:

• www.cdc.gov/nccdphp/dnpa/bmi - The Centers for Disease Control and Prevention's (CDC's) National Center for Chronic Disease Prevention and Health Promotion BMI Web page includes a BMI calculator, information on BMI specific for children and teens and links to the CDC's growth charts and training modules
• www.cdc.gov/growthcharts - The CDC's website provides the downloadable BMI-for-age clinical growth charts
• https://www.nhlbi.nih.gov/health/educational/lose_wt/ - The National Heart, Lung, and Blood Institute offers healthy weight assessment tools and health professional resources.
• www.depts.washington.edu/growth - The online training modules developed by the CDC and the U.S. Health and Human Services Maternal and Child Health Bureau (MCHB) teach how to use and interpret the CDC growth charts.