Electronic - Findhelp
Health Net partnered with Findhelp to identify local resources, support staff and community partners when searching for local services. Findhelp is a social service platform that makes it simple to find and connect to no-cost and reduced-cost community programs to address social needs. The platform has thousands of programs across the nation, spanning all domains of need – from food pantries to financial assistance to housing support, and more.
Findhelp is the access point where all contracted Community Supports (CS) providers connect with members, check member eligibility and promote program services. The platform increases the visibility of CS programs and creates efficiency for staff and Enhanced Care Management (ECM) providers to search for CS services, making it easy to use when referring members to CS providers and closing the loop on referrals.
CS providers have the ability to claim their program on the Findhelp platform. Claiming ownership allows providers to access their program card, and the ability to directly manage and update their program information on Findhelp. Use the California Advancing and Innovating Medi-Cal (CalAIM) Findhelp platform to make a referral, connect with the member to provide services, update the status, and close the loop on referrals in coordination with ECM providers. Additionally, CS providers can refer a member to another CS provider using the platform.
Go to the CalAIM Findhelp webpage to manage the member’s profile and referral statuses. Reference the Findhelp How To Guide, which is a step-by-step tool to help CS providers navigate the Findhelp platform.