There is a “no wrong door” approach with the referral process. The Plan accepts referrals from Enhanced Care Management (ECM) providers, other providers, other entities serving members, family member(s), guardian, caregiver, and/or other authorized support person(s), and is not limited to members engaged with an ECM provider. There are several ways a referral can be made to Community Supports (CS) providers. Below are processes for identifying and referring members to CS services electronically, through Findhelp, or manually through fax.