Transportation Services
The Plan covers member transportation for healthcare and services. This is also known as routine medical transportation. There is no added cost for this service. Use the benefit when members need a ride to:
- Their doctor.
- Their dentist.
- Their counselor.
- The pharmacy to pick up medicine.
- Pick up durable medical equipment, such as a wheelchair or walker.
- Ongoing care, such as dialysis.
- Their home from the hospital.
How the benefit works?
The following are the types of rides Community Services (CS) providers can schedule for members:
- Non-emergency medical transportation (NEMT) (this type of transportation includes members who cannot reasonably ambulate or are unable to stand or walk without assistance, including those using a walker or crutches):
- Vehicles with wheelchairs and gurneys.
- Call 48 hours in advance.
- Non-medical transportation (NMT):
- Car, van, taxi, rideshare and mass transit.
- Call 24 hours in advance.
- Rideshare arrives within one hour.
CS providers can schedule rides for members to any place that offers medical care or healthcare services. There is no mileage limit.
Please note: Mass transit rides must be scheduled five days in advance to allow time for bus passes and/or tokens to be mailed to member.
For members to reserve a ride
- Call the Health Net Member Services Department, CalViva Health, Community Health Plan of Imperial Valley 7 a.m. and 7 p.m. Pacific time, Monday through Friday and choose the transportation option.
- When making your reservation, let the representative know if the member needs interpreter services during the transport or call the number on the back of the member ID card for assistance.
- Members should not call more than 30 days before their healthcare visit to reserve a ride.
- If the member is not able to call, a family member, caregiver or doctor can call for them.
Members should have the following information ready when they reserve a ride:
- Member Plan ID number.
- Name and address of medical doctor.
- Appointment date and time.
- Pick-up time and address.
If member has a complaint or needs help to resolve an issue, please have them contact the Health Net Member Services Department, CalViva Health, Community Health Plan of Imperial Valley 24 hours a day, 7 days a week.