Behavioral Health Customer Service

Provider Type

  • Physicians
  • Participating Physician Groups (PPG) 
    (does not apply to HSP)
  • Hospitals
  • Ancillary

Customer service is available 24 hours a day, seven days a week through the phone number listed on the back of the member's identification (ID) card. The following services are available to members:

  • Claims inquiry
  • Clinical referral
  • Eligibility inquiry
  • Explanation of behavioral health benefits, including exclusions and limitations
  • Referral for crisis triage/evaluation and referral