CMS-1500 Billing Instructions
Provider Type
- Physicians
- Participating Physician Groups (PPG)
- Hospitals
- Ancillary
All claims from participating providers that are Health Net's responsibility must be submitted to Health Net Medi-Cal claims within 180 days from the last day of the month of the date services were rendered. Medicare Advantage, EPO, HMO, HSP and PPO participating providers must be submitted claims to Health Net within 120 days from the date services were rendered, unless a different time frame is stated in the providers' contract. Health Net accepts claims submitted on the standard CMS-1500 and computer generated claims using these formats.
Field number | Field description | Instruction or comments | Required, conditional or not required |
---|---|---|---|
1 | Insurance program identification | Check only the type of health coverage applicable to the claim. This field indicated the payer to whom the claim is being field. Enter "X" in the box noted "Other" | Required |
1a | Insured identification (ID) number | The nine-digit identification number on the member's ID card | Required |
2 | Patient's name (Last name, first name, middle initial) | Enter the patient's name as it appears on the member's ID. card. Do not use nicknames | Required |
3 | Patient's birth date and sex | Enter the patient's eight-digit date of birth (MM/DD/YYYY), and mark the appropriate box to indicate the patient's sex/gender. M= Male or F= Female | Required |
4 | Insured's name | Enter the subscriber's name as it appears on the member's ID card | Conditional - Needed if different than patient |
5 | Patient's address (number, street, city, state, ZIP code) Telephone number (include area code) | Enter the patient's complete address and telephone number, including area code on the appropriate line. First line - Enter the street address. Do not use commas, periods, or other punctuation in the address such as 123 N Main Street 101 instead of 123 N. Main Street, #101). Second line - In the designated block, enter the city and state. Third line - Enter the ZIP code and telephone number. When entering a nine-digit ZIP code (ZIP +4 codes), include the hyphen. Do not use a hyphen or space as a separator within the telephone number such as (803)5551414. Note: Patient's telephone does not exist in the electronic 837 Professional 4010A1 | Conditional |
6 | Patient's relationship to insured | Always mark to indicate self if the same | Conditional - Always mark to indicate self if the same |
7 | Insured's address (number, street, city, state, ZIP code) Telephone number (include area code) | Enter the insured's complete address and telephone number, including area code on the appropriate line. First line - Enter the street address. Do not use commas, periods, or other punctuation in the address such as 123 N Main Street 101 instead of 123 N. Main Street, #101. Second line - In the designated block, enter the city and state. Third line - Enter the ZIP code and telephone number. When entering a nine-digit zip code (ZIP + 4 codes), include the hyphen. Do not use a hyphen or space as a separator within the telephone number such as (803)5551414. Note: Patient's telephone does not exist in the electronic 837 Professional 4010A1 | Conditional |
8 | Reserved for NUCC | N/A | Not required |
9 | Other insured's name (last name, first name, middle initial) | Refers to someone other than the patient. REQUIRED if patient is covered by another insurance plan. Enter the complete name of the insured | Conditional refers to someone other than the patient. REQUIRED if patient is covered by another insurance plan |
9a | Other insured's policy or group number | REQUIRED if field 9 is completed. Enter the policy of group number of the other insurance plan | Conditional REQUIRED if field 9 is completed. Enter the policy for group number of the other insurance plan |
9b | Reserved for NUCC | N/A | Not required |
9c | Reserved for NUCC | N/A | Not required |
9d | Insurance plan name or program name | REQUIRED if field 9 is completed. Enter the other insured's (name of person listed in field 9) insurance plan or program name | Conditional REQUIRED if field 9 is completed |
10 a, b, c | Is patient's condition related to: | Enter a Yes or No for each category/line (a, b and c). Do not enter a Yes and No in the same category/line. When marked Yes, primary insurance information must then be shown in box 11 | Required |
10d | Claims codes (designated by NUCC) | When reporting more than one code, enter three blank spaces and then the next code | Conditional |
11 | Insured policy or FECA number | REQUIRED when other insurance is available. Enter the policy, group, or FECA number of the other insurance. If box 10 a, b or c is marked Y, this field should be populated | Conditional REQUIRED when other insurance is available |
11a | Insured date of birth and sex | Enter the eight-digit date of birth (MM/DD/YYYY) of the insured and an X to indicate the sex (gender) of the insured. Only one box can be marked. If gender is unknown, leave blank | Conditional |
11b | Other claims ID (Designated by NUCC) | The following qualifier and accompanying identifier has been designated for use: Y4 Property Casualty Claim Number For worker's compensation of property and casualty: Required if known. Enter the claim number assigned by the payer | Conditional |
11c | Insurance plan name or program number | Enter name of the insurance health plan or program | Conditional |
11d | Is there another health benefit plan | Mark Yes or No. If Yes, complete field's 9a-d and 11c | Required |
12 | Patient's or authorized person's signature | Enter "Signature on File," "SOF," or the actual legal signature. The provider must have the member's or legal guardian's signature on file or obtain his/her legal signature in this box for the release of information necessary to process and/or adjudicate the claim | Conditional - Enter "Signature on File," "SOF," or the actual legal signature |
13 | Insured's or authorized person's signature | Obtain signature if appropriate. | Not required |
14 | Date of current: Illness (First symptom) or Injury (Accident) or Pregnancy (LMP) | Enter the six-digit (MM/DD/YY) or eight-digit (MM/DD/YYYY) date of the first date of the present illness, injury, or pregnancy. For pregnancy, use the date of the last menstrual period (LMP) as the first date. Enter the applicable qualifier to identify which date is being reported. 431 Onset of Current Symptoms or Illness 484 Last Menstrual Period | Conditional |
15 | If patient has same or similar illness. Give first date. | Enter another date related to the patient's condition or treatment. Enter the date in the six-digit (MM/DD/YY) or eight-digit (MM/DD/YYYY) format | Conditional |
16 | Dates patient unable to work in current occupation | Enter the six-digit (MM/DD/YY) or eight-digit (MM/DD/YYYY) | Conditional |
17 | Name of referring physician or other source | Enter the name of the referring physician or professional (first name, middle initial, last name, and credentials) | Conditional - Enter the name of the referring physician or professional (first name, middle initial, last name, and credentials) |
17a | ID number of referring physician | Required if field 17 is completed. Use ZZ qualifier for Taxonomy code | Conditional REQUIRED if field 17 is completed |
17b | NPI number of referring physician | Required if field 17 is completed. If unable to obtain referring NPI, servicing NPI may be used | Conditional REQUIRED if field 17 is completed. If unable to obtain referring NPI, servicing NPI may be used |
18 | Hospitalization on dates related to current services | Conditional | |
19 | Reserved for local use - new form: Additional claim information | Conditional | |
20 | Outside lab/ charges | Conditional | |
21 | Diagnosis or nature of illness or injury (related items A-L to item 24E by line). New form allows up to 12 diagnoses, and ICD indicator | Enter the codes to identify the patient's diagnosis and/or condition. List no more than 12 ICD-10-CM diagnosis codes. Relate lines A-L to the lines of service in 24E by the letter of the line. Use the highest level of specificity. Do not provide narrative description in this field. Note: Claims missing or with invalid diagnosis codes will be rejected or denied for payment | Required - Include the ICD indicator |
22 | Resubmission code /original REF | For resubmissions or adjustments, enter the original claim number of the original claim. New form - for resubmissions only: - Replacement of Prior Claim - Void/Cancel Prior Claim | Conditional - For resubmissions or adjustments, enter the original claim number of the original claim |
23 | Prior authorization number or CLIA number | Enter the authorization or referral number. Refer to the provider operations manual for information on services requiring referral and/or prior authorization. CLIA number for CLIA waived or CLIA certified laboratory services | If authorization, then conditional If CLIA, then required If both, submit the CLIA number Enter the authorization or referral number. Refer to the provider operations manual for information on services requiring referral and/or prior authorization. CLIA number for CLIA waived or CLIA certified laboratory services |
24 A-G Shaded | Supplemental information | The shaded top portion of each service claim line is used to report supplemental information for:
| Conditional - The shaded top portion of each service claim line is used to report supplemental information for: NDC Narrative description of unspecified codes Contract rate |
24A Unshaded | Dates of service | Enter the date the service listed in field 24D was performed (MM/DD/YYYY). If there is only one date, enter that date in the "From" field. The "To" field may be left blank or populated with the "From" date. If identical services (identical CPT/HCPC code(s)) were performed, each date must be entered on a separate line | Required |
24B Unshaded | Place of service | Enter the appropriate two-digit CMS standard place of service (POS) code. A list of current POS codes may be found on the CMS website | Required |
24C Unshaded | EMG | Enter Y (Yes) or N (No) to indicate if the service was an emergency | Not required |
24D Unshaded | Procedures, services or supplies CPT/HCPCS modifier | Enter the five-digit CPT or HCPCS code and two-character modifier, if applicable. Only one CPT or HCPCS and up to four modifiers may be entered per claim line. Codes entered must be valid for date of service. Missing or invalid codes will be denied for payment. Only the first modifier entered is used for pricing the claim. Failure to use modifiers in the correct position or combination with the procedure code, or invalid use of modifiers, will result in a rejected, denied, or incorrectly paid claim | Required - Ensure NDC or UPIN is included if applicable |
24 E Unshaded | Diagnosis code | In 24E, enter the diagnosis code reference letter (pointer) as shown in box 21 to relate the date of service and the procedures performed to the primary diagnosis. When multiple services are performed, the primary reference letter for each service should be listed first; other applicable services should follow. The reference letter(s) should be A-L or multiple letters as applicable. ICD-10-CM diagnosis codes must be entered in box 21 only. Do not enter them in 24E. Do not use commas between the diagnosis pointer numbers. Diagnosis Codes must be valid ICD-10 codes for the date of service, or the claim will be rejected/denied | Required |
24 F Unshaded | Charges | Enter the charge amount for the claim line item service billed. Dollar amounts to the left of the vertical line should be right justified. Up to eight characters are allowed (i.e., 199,999.99). Do not enter a dollar sign ($). If the dollar amount is a whole number (i.e. 10.00), enter 00 in the area to the right of the vertical line | Required |
24 G Unshaded | Days or units | Enter quantity (days, visits, units). If only one service provided, enter a numeric value of one | Required |
24 H Shaded | EPSDT (Family Planning) | Leave blank or enter "Y" if the services were performed as a result of an EPSDT referral | Conditional - Leave blank or enter "Y" if the services were performed as a result of an Early and Periodic Screening, Diagnostic and Treatment (EPSDT) referral |
24 H Unshaded | EPSDT (Family Planning) | Enter the appropriate qualifier for EPSDT visit | Conditional - Enter the appropriate qualifier for EPSDT visit |
24 I Shaded | ID qualifier | Use ZZ qualifier for taxonomy. Use 1D qualifier for ID, if an atypical provider | Required |
24 J Shaded | Non-NPI provider ID# | Typical providers: Enter the provider taxonomy code that corresponds to the qualifier entered in box 24I shaded. Use ZZ qualifier for taxonomy code Atypical providers: Enter the provider ID number. | Required |
24 J Unshaded | NPI provider ID | Typical providers ONLY: Enter the 10-character NPI of the provider who rendered services. If the provider is billing as a member of a group, the rendering individual provider's 10-character NPI may be entered. Enter the billing NPI if services are not provided by an individual (such as DME, independent lab, home health, RHC/FQHC general medical exam) | Required |
25 | Federal Tax ID number SSN/EIN | Enter the provider or supplier nine-digit federal tax ID number, and mark the box labeled EIN | Required |
26 | Patient's account NO | Enter the provider's billing account number | Conditional - Enter the provider's billing account number |
27 | Accept Assignment? | Enter an X in the YES box. Submission of a claim for reimbursement of services provided to a recipient using state funds indicates the provider accepts assignment. Refer to the back of the CMS- 1500 (02-12) claim form for the section pertaining to payments | Conditional - Enter an X in the YES box. Submission of a claim for reimbursement of services provided to a recipient using state funds indicates the provider accepts assignment |
28 | Total charge | Enter the total charges for all claim line items billed - claim lines 24F. Dollar amounts to the left of the vertical line should be right justified. Up to eight characters are allowed (i.e., 199999.99). Do not use commas. Do not enter a dollar sign ($). If the dollar amount is a whole number (i.e., 10.00), enter 00 in the area to the right of the vertical line. | Required |
29 | Amount paid | REQUIRED when another carrier is the primary payer. Enter the payment received from the primary payer prior to invoicing. Dollar amounts to the left of the vertical line should be right justified. Up to eight characters are allowed (i.e., 199999.99). Do not use commas. Do not enter a dollar sign ($). If the dollar amount is a whole number (i.e., 10.00), enter 00 in the area to the right of the vertical line | Conditional REQUIRED when another carrier is the primary payer. Enter the payment received from the primary payer prior to invoicing |
30 | Balance due | REQUIRED when field 29 is completed. Enter the balance due (total charges minus the amount of payment received from the primary payer). Dollar amounts to the left of the vertical line should be right justified. Up to eight characters are allowed (i.e., 199999.99). Do not use commas. Do not enter a dollar sign ($). If the dollar amount is a whole number (i.e., 10.00), enter 00 in the area to the right of the vertical line | Conditional REQUIRED when field 29 is completed. Enter the balance due (total charges minus the amount of payment received from the primary payer) |
31 | Signature of physician or supplier including degrees or credentials | If there is a signature waiver on file, you may stamp, print, or computer-generate the signature; otherwise, the practitioner or practitioner's authorized representative MUST sign the form. If signature is missing or invalid, the claim will be returned unprocessed. Note: Does not exist in the electronic 837P | Required |
32 | Service facility location information | REQUIRED if the location where services were rendered is different from the billing address listed in field 33. Enter the name and physical location. (PO box numbers are not acceptable here.) First line - Enter the business/facility/practice name. Second line- Enter the street address. Do not use commas, periods, or other punctuation in the address (for example, 123 N Main Street 101 instead of 123 N. Main Street, #101). Third line - In the designated block, enter the city and state. Fourth line - Enter the ZIP code and telephone number. When entering a nine-digit ZIP code (ZIP + 4 codes), include the hyphen | Conditional REQUIRED if the location where services were rendered is different from the billing address listed in field 33 |
32a | NPI - Services rendered | Typical providers ONLY: REQUIRED if the location where services were rendered is different from the billing address listed in field 33. Enter the 10-character NPI of the facility where services were rendered. | Conditional Typical providers ONLY: REQUIRED if the location where services were rendered is different from the billing address listed in field 33 |
32b | Other provider ID | REQUIRED if the location where services were rendered is different from the billing address listed in field 33. Typical providers: Enter the 2-character qualifier ZZ followed by the taxonomy code (no spaces). Atypical providers: Enter the 2-character qualifier 1D (no spaces) | Conditional REQUIRED if the location where services were rendered is different from the billing address listed in field 33 |
33 | Billing provider INFO & PH# | Enter the billing provider's complete name, address (include the ZIP + 4 code), and telephone number. First line -Enter the business/facility/practice name. Second line - Enter the street address. Do not use commas, periods, or other punctuation in the address (for example, 123 N Main Street 101 instead of 123 N. Main Street, #101). Third line - In the designated block, enter the city and state. Fourth line- Enter the ZIP code and telephone number. When entering a nine-digit ZIP code (ZIP + 4 code), include the hyphen. Do not use a hyphen or space as a separator within the telephone number (i.e., (555)555-5555). NOTE: The nine digit ZIP code (ZIP + 4 code) is a requirement for paper and EDI claim submission | Required |
33a | Group billing NPI | Typical providers ONLY: REQUIRED if the location where services were rendered is different from the billing address listed in field 33. Enter the 10-character NPI . | Required |
33b | Group billing other ID | Enter as designated below the billing group taxonomy code. Typical providers: Enter the provider taxonomy code. Use ZZ qualifier. Atypical providers: Enter the provider ID number | Required |