The primary objective of the Antibiotic Initiative is to promote judicious prescribing of antibiotic medications by providing a toolkit to assist providers in managing antimicrobial therapy.

In collaboration with the California Medical Association (CMA) Foundation's Alliance Working for Antibiotic Resistance Education (AWARE) campaign, select providers receive member educational materials and a toolkit developed by the AWARE Collaborative, including information on upper respiratory tract infection, pediatric pharyngitis, and acute adult bronchitis. Providers may download toolkit components from the AWARE website at www.aware.md.

The primary objective of the Osteoporosis Initiative is to improve the quality of care for post-menopausal women with osteoporotic fractures. Members who have not had a bone mineral density (BMD) test or an appropriate medication for osteoporosis treatment after a fracture are identified for intervention.

Targeted members receive a letter, the Are You at Risk for Osteoporosis? handout and a Decision Power flyer offering access to a Decision Power clinician. Members may also receive calls from Health Net to help schedule appointments for bone mineral density testing. Targeted providers receive a letter, the Are You at Risk for Osteoporosis? handout for reference, and member profiles. The program is a monthly intervention to reach high-risk members in a timely manner.

Member satisfaction with the quality of care and services rendered by Health Net, participating physician groups (PPGs) and physician offices is measured at least annually. Health Net participates in the Consumer Assessment of Healthcare Providers and Systems (CAHPS^®) Member Satisfaction Survey. CAHPS^® assesses the level of member satisfaction with components of health care delivery such as access to care (routine, urgent and specialty care), wait time in the provider office, medical services, and overall member satisfaction.