Behavioral Health Customer Service
Provider Type
- Physicians
- Hospitals
- Participating Physician Groups (PPG)
- Ancillary
Customer service is available 24 hours a day, seven days a week through the phone number listed on the back of the member's identification (ID) card. The following services are available to members:
- Claims inquiry
- Clinical referral
- Eligibility inquiry
- Explanation of behavioral health benefits, including exclusions and limitations
- Referral for crisis triage/evaluation and referral