23-501 Resources to Help Medi-Cal Patients Keep Their Coverage
Date: 06/15/23
Inform patients about redetermination
The Medi-Cal program, which provides no- and low-cost health care coverage for 15 million Californians, has resumed asking Medi-Cal patients to review and renew their eligibility information. Two to three million people are expected to lose their Medi-Cal coverage over the next year, according to state estimates. Remind your Medi-Cal patients what actions to take to keep themselves and their families covered.
Resources for patient outreach
Please use the resources below to inform your Medi-Cal patients about important changes coming through the Medi-Cal redetermination process:
- Your Health Net Medi-Cal Coverage is Important – Don’t Lose It flyer – Hand out the attached flyer (English (PDF) and Spanish (PDF)) to remind your patients on how to verify their Medi-Cal eligibility. The flyer is also available in the Education, Training and Other Materials section of the Provider Library.
- The following resources make it easy for you to advise patients about redetermination. To access resources go to HN Provider Review to Renew Toolkit.
- Email template – Send emails directly to patients using sample messaging.
- Web language – Update your website to help direct current Medi-Cal patients to the right place to confirm their eligibility.
- Social media graphics and suggested copy – Post to your social media platforms to inform patients and provide guidance on how to take action to avoid coverage disruption.
- Digital flyer – Print and share with patients or set it out in waiting rooms and exam rooms for them to review on their own.
Additional information
If you have questions regarding the information contained in this update, contact the Health Net Medi-Cal Provider Services Center at 800-675-6110.
This information applies to Physicians, Participating Physician Groups (PPGs), Hospitals, Ancillary providers, Community Supports (CS) Providers, and Enhanced Care Management (ECM) Providers.
For Medi-Cal, this information applies to Kern, Los Angeles, Riverside, Sacramento, San Bernardino, San Diego, San Joaquin, Stanislaus, and Tulare counties.