21-703 See What News is Online for September 2021
Date: 10/07/21
View the latest info that can help you do business with us
The table below outlines communications posted in the Provider Library in September 2021. The table includes the posting date, material number and title, type of notice, applicable audience and counties, and a summary of the communication.
Date posted | Number and title | Type of notice | Audience | Lines of business |
|---|---|---|---|---|
Sept. 1, 2021 | News & Announcements |
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Summary: Provides an overview of the quality management program and improvement processes. Instructions are included on how to obtain additional information from the provider website.
Date posted | Number and title | Type of notice | Audience | Lines of business |
|---|---|---|---|---|
Sept. 1, 2021 | News & Announcements |
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Summary: Provides an overview of the quality management program and improvement processes. Instructions are included on how to obtain additional information from the provider website.
Date posted | Number and title | Type of notice | Audience | Lines of business |
|---|---|---|---|---|
Sept. 1, 2021 | News & Announcements |
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Summary: Provides an overview of the quality management program and improvement processes. Instructions are included on how to obtain additional information from the provider website.
Date posted | Number and title | Type of notice | Audience | Lines of business |
|---|---|---|---|---|
Sept. 14, 2021 | 21-642m, Enhance Your Patient Care with the Medi-Cal Primary Care Physician Toolkit | News & Announcements |
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Summary: Notice to primary care physicians about a new online dental resource available to them. The Medi-Cal Primary Care Physician Toolkit was developed by the Medi-Cal Dental Program and offers links to many resources, such as oral health guidelines, training, videos, and more.
Date posted | Number and title | Type of notice | Audience | Lines of business |
|---|---|---|---|---|
Sept. 21, 2021 | 21-670m, Be Part of Your Patient's First Steps to Heal ACEs and Toxic Stress | News & Announcements |
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Summary: Information is given on how to register and self-attest for adverse childhood experiences (ACEs) online training. Medi-Cal providers can take the training at no cost. Once certified, the provider can receive payment for ACEs screening billed on claims.
Date posted | Number and title | Type of notice | Audience | Lines of business |
|---|---|---|---|---|
Sept. 23, 2021 | News & Announcements |
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Summary: As a reminder, newly contracting providers for Medi-Cal should complete required Medi-Cal training, sign and return the training attestation form. Refer to the provider update on how to complete the training and how to request in-person or virtual training.
Date posted | Number and title | Type of notice | Audience | Lines of business |
|---|---|---|---|---|
Sept 27, 2021 | 21-658m, Learn How to Prevent Childhood Lead Poisoning with these Webinars | News & Announcements |
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Summary: The Childhood Lead Poisoning Prevention Branch of the California Department of Public Health is holding an educational webinar series during National Lead Poisoning Prevention Week. Each webinar is open to the public but targets a particular audience or population. Refer to the provider update for more information about topics, target audiences and registration.
Date posted | Number and title | Type of notice | Audience | Lines of business |
|---|---|---|---|---|
Sept. 28, 2021 | 21-686m, 2020 Provider Appointment Availability and After-Hours Access Survey Results | News & Announcements |
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Summary: The 2020 Provider Appointment Availability and After-Hours Access Survey results are in. See how 2020 results compared to 2019 and guidelines to maintain access standards. The survey results are used to monitor provider compliance with timely access and after-hours regulations, and evaluate the effectiveness of the network to meet the needs and preferences of Health Net and California Health & Wellness members.
Date posted | Number and title | Type of notice | Audience | Lines of business |
|---|---|---|---|---|
Sept. 28, 2021 | 21-687m, 2020 Provider Appointment Availability and After-Hours Access Survey Results | News & Announcements |
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Summary: The 2020 Provider Appointment Availability and After-Hours Access Survey results are in. See how 2020 results compared to 2019 and guidelines to maintain access standards. The survey results are used to monitor provider compliance with timely access and after-hours regulations, and evaluate the effectiveness of the network to meet the needs and preferences of Health Net and California Health & Wellness members.
Date posted | Number and title | Type of notice | Audience | Lines of business |
|---|---|---|---|---|
Sept. 29, 2021 | 21- 695m, Use the New Fax Numbers for Transplant Prior Auth Requests | News & Announcements |
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Summary: Informing providers about the new fax numbers to use only for transplant prior authorization requests. All other services require a check for the correct fax number, which can be found in the Provider Library under Contacts for the Prior Authorization Department. A link is included in the updates.
Date posted | Number and title | Type of notice | Audience | Lines of business |
|---|---|---|---|---|
Sept. 30, 2021 | 21-689m, Help Meet Members’ Language Needs with New Requirements | Regulatory |
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Summary: Providers are informed of requirements related to Department of Health Care Services All Plan Letter (APL) 21-004 and Dental APL 21-001 concerning threshold languages; Executive Order N-43-20 issued by Governor Gavin Newsom pertaining to video consent; and the National Committee for Quality Assurance’s plan requirements related to gender demographics for Multicultural Health Care (MHC) Distinction Accreditation (Standard MHC.5.A).
Date posted | Number and title | Type of notice | Audience | Lines of business |
|---|---|---|---|---|
Sept. 30, 2021 | Regulatory |
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Summary: The communication was developed to remind providers to validate their demographic information online so that it is reflected correctly on the website, and of the advanced notification time frames that must be adhered to when they have changes.
Additional information
If you have questions regarding the information contained in this update, contact the applicable Health Net Provider Services Center within 60 days at:
Line of Business | Telephone Number | Provider Portal | Email Address |
|---|---|---|---|
EnhancedCare PPO (IFP) | 1-844-463-8188 | ||
EnhancedCare PPO (SBG) | 1-844-463-8188 | provider_services@healthnet.com | |
Health Net Employer Group HMO, POS, HSP, PPO, & EPO | 1-800-641-7761 | provider_services@healthnet.com | |
IFP (CommunityCare HMO, PPO, PureCare HSP, PureCare One EPO) | 1-888-926-2164 | provider_services@healthnet.com | |
Medicare (individual) | 1-800-929-9224 | provider_services@healthnet.com | |
Medicare (employer group) | 1-800-929-9224 | provider_services@healthnet.com | |
Medi-Cal | 1-800-675-6110 | N/A | |
| Cal Mediconnect – Los Angeles County | 1-855-464-3571 | N/A | provider_services@healthnet.com |
| Cal Mediconnect – San Diego County | 1-855-464-3572 | N/A | provider_services@healthnet.com |