26-746 Action Required: Update and Confirm Your Provider Directory Information to Avoid Removal

Date: 06/08/26

This clarification includes required submission options missing from May 15, 2026, update

On May 15, 2026, Health Net, on behalf of CalViva Health, shared provider update 26-647, Action Required: Keep Your Provider Directory Information Current, outlining the requirements to maintain accurate provider directory information to comply with California Department of Managed Health Care regulations.

This communication provides additional instructions that were not included in update 26-647, including how to submit updates to your demographic information and how to complete required validations.

For Community Supports (CS) or Enhancement Care Management (ECM) providers, this communication applies if you also contract for other lines of business besides Medi-Cal.

What you need to do

To remain listed in the provider directory, you must:

• Review, update and confirm your information regularly.
• Submit updates using one of the approved methods below.
• Respond to validation requests, including quarterly reminders.

Consequences of non-compliance

Physicians, practitioners and other providers with inaccurate or unconfirmed information may be removed from the provider directory.

How to submit updates

Choose one of the following options:

1  Symphony Provider Directory

• Receive quarterly reminders to validate and attest to your information.
• Recommended for participating physician groups (PPGs) – automated updates are available.
• Request access at Symphony Provider Directory Team.

2  Availity Provider Data Management

• Available to directly contracting physicians and practitioners, hospitals, and ancillary providers.
• Register and submit updates at no cost at Portal Registration.

3  Online Demographic Update Form

• Submit updates directly online.
• Access the form at Demographic Update Forms.
• Updates go to the Provider Data Coordination team for processing.

Important reminder for providers contracting with a PPG

• Report all demographic changes to your PPG.
• Do not submit changes directly to the Plan unless instructed.
• Your PPG is responsible for submitting updates to the Plan.

Need help? Contact us

If you have questions regarding the information contained in this update, contact CalViva Health at
888-893-1569. Behavioral Health providers can call 844-966-0298.
 

This information applies to Physicians and Practitioners, Participating Physician Groups (PPGs), Hospitals, Ancillary Providers, Community Supports (CS) Providers, Enhanced Care Management (ECM) Providers, and Behavioral Health Providers.

This information applies to Medi-Cal in Fresno, Kings and Madera counties.