26-411 Zelis Electronic Payment Launch Delayed
Date: 03/23/26
Rollout delayed – Prepare now for electronic payments
The launch of Zelis electronic claims payments, originally scheduled for April 1, 2026, has been delayed. A new launch date has not been identified at this time. We will communicate the updated effective date once it is determined.
What this means for you
- Providers will continue to receive payments as they do today from Health Net.
- No immediate action is required.
How to prepare for Zelis electronic payment options
- Providers already enrolled in Zelis payments through ZAPP Edge (formerly ACH+) will see no change to their current payment setup.
- Providers who are not yet enrolled will continue to receive claim payments through their existing payment method until further notice. However, to avoid potential payment delays, they are strongly encouraged to enroll in an electronic payment option now in preparation for the future launch.
Capitation payments unaffected
This update does not impact the financial configuration of monthly capitation per member per month payments.
What’s next
Additional details, including next steps and frequently asked questions, will be shared once the new launch timeline is finalized.
Learn more and get enrolled
For information on available payment methods and enrollment instructions, refer to provider update 26-088, Act Now to Avoid Claim Payment Delays: Choose Your Electronic Payment Option, distributed January 23, 2026, or contact the resources below.
Contact | Phone | |
|---|---|---|
Electronic Funds Transfer (EFT): Health Net ePayment Center | ||
ZAPP Edge (formerly ACH+) | Contact Zelis Client Services at 877-828-8770 | |
Virtual Credit Card (VCC) | ||
This information applies to Physicians, Practitioners, Participating Physician Groups (PPGs), Hospitals, Ancillary Providers, Community Supports (CS) Providers, Enhanced Care Management (ECM) Providers, and Behavioral Health Providers.
This information applies to Medi-Cal in Imperial County.