26-326 Updated IHSS Application Requirements

Date: 03/16/26

A new timeline limit for Personal Care and Homemaker Services is effective May 18, 2026

Effective May 18, 2026, the Personal Care and Homemaker Services authorization documents will include a new time limit for pending In‑Home Supportive Services (IHSS) applications.

Under these new requirements, if an IHSS application has been pending for more than three months and proof of application status is not provided, the initial authorization request and extension request will be denied.

What providers need to do

Ensure IHSS application status is current and documentation is submitted within the required timeframe to avoid authorization denials.

For complete details and guidance, review the Personal Care and Homemaker Services Authorization Guide on the CalAIM provider resources page at CalAIM Resources for Providers under Forms & Tools > Community Supports.

Access the authorization form

The Personal Care and Homemaker Services Authorization Form (PDF) is available online.

Need help? Contact us

If you have questions regarding the information contained in this update, contact the Health Net Provider Services Center by email, by phone at 800-675-6110 or through the Health Net provider portal. Behavioral health providers can call 844-966-0298.
 

 

This information applies to Physicians, Practitioners, Participating Physician Groups (PPGs), Hospitals, Ancillary Providers, Community Supports (CS) Providers, Enhanced Care Management (ECM) Providers, and Behavioral Health Providers.

For Medi-Cal, this information applies to Amador, Calaveras, Inyo, Los Angeles, Molina, Mono, Sacramento, San Joaquin, Stanislaus, Tulare and Tuolumne counties.