25-959 Mandatory Training for Coordinators of In-Home Supportive Services
Date: 09/17/25
Stay informed. Stay compliant
This training helps ensure physicians and other providers understand how to access covered services and coordinate care effectively for In-Home Supportive Services (IHSS) recipients.
All network physicians and other providers, subcontractors, and downstream subcontractors involved in IHSS coordination under a Memorandum of Understanding (MOU) must complete IHSS training.
Key requirements
- Initial training: Required at the time of MOU implementation.
- New physicians and other providers: Must complete training during onboarding.
- Refresher training: Recommended when MOUs are updated or new staff join.
Training is not required annually but should be repeated as needed to say current.
Who needs to take it
Any physician or other provider responsible for:
- Coordinating care with IHSS.
- Making or receiving referrals under an IHSS MOU.
How to access the In-Home Supportive Services training
Option 1
Go to Provider Training Webinars and Other Provider-Related Resources > Required Trainings and select IHSS (In Home Supportive Services). Complete all four required modules.
- Part 1: Introduction to the IHSS Program
- Part 2: IHSS Eligibility and Application Process
- Part 3: Needs Assessment Overview
- Part 4: IHSS Recipient and Provider Responsibilities
Option 2
Use the direct links below to access each required part of the four-part training series.
- Part 1: Introduction to the IHSS Program
- Part 2: Understanding IHSS Eligibility and the Application Process Section
- Part 3: Understanding the Needs Assessment Section
- Part 4: Understanding IHSS Recipient and Provider Responsibilities
Need help?
- Training access issues: Email Health Net Provider Relations.
- Transition support: Community Health Plan of Imperial Valley at 833-236-4141.
This information applies to Physicians, Participating Physician Groups (PPGs), Hospitals, Ancillary Providers, Community Supports (CS) Providers, Enhanced Care Management (ECM) Providers, and Behavioral Health Providers.
This information applies to Medi-Cal in Imperial County.