25-916 Advance Health Equity: Complete Your Required Cultural Humility & Competency Training

Date: 09/02/25

Empower inclusive care by meeting your compliance requirements

Training overview

To support equitable, culturally responsive care,  all physicians, health care providers, staff, subcontractors and downstream subcontractors must complete the Cultural Humility, Competency, and Equity in Healthcare training.¹

This requirement aligns with the Department of Health Care Services (DHCS) All Plan Letter (APL) 24-016 (PDF), contractual obligations and NCQA² Health Equity Accreditation standards.

Training availability

The training will be available starting August 31, 2025.

Who must complete the training and when?

• New hires: Within 90 days of start date
• Existing providers: Annually by December 31, 2025, and by December 31 each calendar year

Note for Medi-Cal providers: You only need to complete the training through one health plan, even if notified by multiple plans.

Compliance requirements by line of business

Requirements for each line of business include:

• Medi-Cal: DHCS APL 24-016, the Plan’s contract, NCQA Health Equity Accreditation
• Commercial and Medicare: the Plan’s contract, NCQA Health Equity Accreditation

Ongoing compliance responsibilities

Participating physician groups, physicians, other providers and affiliated organizations must:

• Ensure all direct patient care providers complete the training
• Track completion and collect attestations for group/on-site sessions
• Maintain records for audits and compliance verification

How to complete the training and submit attestation

• If you have access to Health Net’s Relias platform:

1. Visit Relias to access the course called “Cultural Humility, Competency and Equity in Healthcare.”
2. Complete the training and submit your attestation through the platform.

• If you do not have Relias access:

1. Access the training at Cultural Humility Competency and Equity in Healthcare 2025.
2. Submit your attestation through the same link.

• Submit an attestation from another plan’s training

1. If you completed the training with another health plan you may submit an attestation at Cultural Humility Competency and Equity in Healthcare 2025.
2. Completion of the training will be shared across all plans.

Why this training matters

This training helps physicians and other providers:

• Understand the health needs of diverse racial, ethnic, social and cultural groups.
• Respect differing beliefs and values in health care settings.
• Deliver equitable, culturally competent care.
• Improve care quality and promote health equity across California.

For more information, refer to the full APL at ALL PLAN LETTER 24-016 (PDF).

Additional information

If you have questions regarding the information contained in this update, contact the Health Net Provider Services Center by email, by telephone or through the Health Net provider portal.

Behavioral health providers can call 844-966-0298.

Provider Services

Line of business	Phone number	Email
Ambetter from Health Net IFP Ambetter PPO	844-463-8188	email
Ambetter HMO	888-926-2164	email
Health Net Employer Group HMO, POS, & PPO	800-641-7761	email
Medicare (Individual & Employer Group) (Wellcare By Health Net)	800-929-9224	email
Medicare Supplement	800-641-7761	email
Medi-Cal (including CS and ECM providers)	800-675-6110	N/A

 

¹This provider update contains information taken or derived from APL 24-016.

²National Committee for Quality Assurance.

 

This information applies to Physicians, Participating Physician Groups (PPGs), Hospitals, Ancillary Providers, Community Supports (CS) Providers, Enhanced Care Management (ECM) Providers, and Behavioral Health Providers.

For Medi-Cal, this information applies to Amador, Calaveras, Inyo, Los Angeles, Mono, Sacramento, San Joaquin, Stanislaus, Tulare and Tuolumne counties.