25-827 State of Emergency: 2025 Winter Storm Recovery
Date: 08/01/25
Support for Health Net members as recovery continues
On July 29, 2025, Governor Gavin Newsom issued two state of emergency proclamations—one for Humboldt, Mendocino, Modoc, Napa, Shasta, and Sonoma Counties, and another for Trinity County. Both proclamations are to assist in recovery from 2025 winter storms that caused significant damage to public and private property, as well as critical infrastructure. Health Net is providing assistance to members in these counties as recovery continues.
We want to help ensure that members who have been impacted, because they or their usual health care providers have been temporarily displaced, have continued access to health care services and prescriptions during the state of emergency.
Here is what you need to know.
Prior authorization, precertification and referrals
Health Net is taking steps to ensure that participating providers in areas affected by recovery from the winter storms are able to continue providing care for members’ medical needs.
Participating providers may call the Provider Services Center using the contact information below for guidance on:
- Shortening time limits for health care service plans to approve prior authorization, precertification, or referrals, and extending the time that prior authorizations, precertification, and referrals for treatment remain valid.
- Approving out-of-network services in the event a contracting provider or facility becomes unavailable.
- Authorization for the replacement of medical equipment or supplies.
Filing claims
The deadline to file claims for providers impacted by recovery from the winter storms will be extended. Providers may contact the Provider Services Center using the contact information below for additional guidance on claims extension time frames.
Prescription information
Health Net will approve any essential prescription medications (with current copayments and deductibles) for any member whose medication was lost or remained behind during an evacuation due to the state of emergencies. Health Net will also suspend prescription refill limitations and allow an impacted enrollee to refill their prescriptions at an out-of-network pharmacy. Providers should inform their patients that to obtain an emergency supply, affected members can return to the pharmacy where the original prescription was filled. If the pharmacy is not open due to the state of emergency, affected members can contact Health Net’s Emergency Response Line at 800-400-8987, 8 a.m. to 6 p.m. Pacific time, for questions or assistance.
Member insurance cards and health care information
Members whose insurance cards have been lost or left behind due to the state of emergency and members who have health care questions during the state of emergency can contact Health Net’s Emergency Response Line at
800-400-8987, 8 a.m. to 6 p.m. Pacific time, for questions or assistance.
Coping assistance
Health Net members who lost their homes or have been evacuated due to recovery from the winter storms may call Health Net’s Emergency Response Line at 800-400-8987 for referrals to mental health counselors, local resources or telephonic consultations to help them cope with stress, grief, loss or other trauma resulting from winter storm recovery efforts.
Additional information
Depending on how winter storm recovery progresses, Health Net may make additional changes to its policies as needed to ensure members have access to necessary health care services.
If you have questions regarding the information contained in this update, contact the Provider Services Center by phone or through the provider portal.
Provider Services
Line of business | Phone number | |
|---|---|---|
Health Net Employer Group HMO, POS, & PPO | ||
Medicare (Individual & Employer Group) (Wellcare By Health Net) | ||
Medicare Supplement | ||
Behavioral Health providers | N/A |
This information applies to Physicians, Participating Physician Groups (PPGs), Hospitals, Ancillary Providers, and Behavioral Health Providers.