25-825m Improve Patient Experience and Satisfaction: Key Resources for the Health Outcomes Survey
Date: 08/12/25
The Health Outcomes Survey is underway until November 2025
The Medicare Health Outcomes Survey (HOS) is currently in progress and will continue through November 2025. This important survey gathers feedback directly from Medicare patients about their health and the care they receive over time.
Physicians and other providers play a critical role in shaping HOS results. Patients’ perceptions about their health are influenced by the quality of communication and care they receive. These results also impact the Centers for Medicare & Medicaid Services Star Ratings, which reflect the performance of health plans.
Resources to support you
To help you improve patient care and better understand the HOS process, explore the following tools:
- Your Role in the HOS: Learn how the survey works and discover tips for engaging patients effectively. Access it here: Understand Your Role in the Health Outcomes Survey (PDF).
- HOS Communication Tip Sheet: Get practical guidance on improving patient interactions and supporting better health outcomes. Access it here: Medicare Health Outcomes Survey Tip Guides (PDF).
We encourage you to review these resources and share them with your team to help drive positive patient experiences and outcomes.
Additional information
If you have questions regarding the information contained in this update, contact the Health Net Provider Services Center by email, by telephone or through the Health Net provider portal.
Behavioral health providers can call 844-966-0298.
This information applies to Physicians, Participating Physician Groups (PPGs), Hospitals, Ancillary Providers, and Behavioral Health Providers.