25-821 Temporary Authorization System Outage: Oct. 11-13
Date: 09/10/25
Plan ahead for urgent prior authorization requests
To support ongoing system improvements, the Plan will temporarily take its authorization system offline for an upgrade.
Key Details:
- Outage Period: Saturday, October 11 at 12 a.m. PT through Monday, October 13 at 9 a.m. PT.
- Impact: Authorization requests cannot be submitted during this time (see exception below).
- Service Resumes: Monday, October 13, 2025, at 9 a.m. PT.
How to Prepare:
- Submit urgent or time-sensitive authorization requests before the outage begins.
- For urgent authorizations during the outage, call 833-837-0188. This line will be available only during the downtime.
Additional information
If you have questions regarding the information contained in this update, contact CalViva Health at 888-893-1569. Behavioral Health providers can call at 844-966-0298.
This information applies to Physicians, Participating Physician Groups (PPGs), Hospitals, Ancillary Providers, Community Supports (CS) Providers, Enhanced Care Management (ECM) Providers, and Behavioral Health Providers.
This information applies to Medi-Cal in Fresno, Kings and Madera counties.
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