25-820 Temporary Authorization System Outage: Oct. 11-13

Date: 09/10/25

Plan ahead for urgent prior authorization requests

To support ongoing system improvements, the Plan will temporarily take its authorization system offline for an upgrade.

Key Details:

• Outage Period: Saturday, October 11 at 12 a.m. PT through Monday, October 13 at 9 a.m. PT.
• Impact: Authorization requests cannot be submitted during this time (see exception below).
• Service Resumes: Monday, October 13, 2025, at 9 a.m. PT.

How to Prepare:

• Submit urgent or time-sensitive authorization requests before the outage begins.
• For urgent authorizations during the outage, call 833-837-0188. This line will be available only during the downtime.

Additional Information

If you have questions regarding the information contained in this update, contact Community Health Plan of Imperial Valley at 833-236-4141. Behavioral Health providers can call 844-966-0298.
 

This information applies to Physicians, Participating Physician Groups (PPGs), Hospitals, Ancillary Providers, Community Supports (CS) Providers, Enhanced Care Management (ECM) Providers, and Behavioral Health Providers.

This information applies to Medi-Cal in Imperial County.
 

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