25-819 Temporary Authorization System Outage: Oct. 11-13
Date: 09/10/25
Plan ahead for urgent prior authorization requests
To support ongoing system improvements, Health Net will temporarily take its authorization system offline for an upgrade.
Key Details:
- Outage Period: Saturday, October 11 at 12 a.m. PT through Monday, October 13 at 9 a.m. PT.
- Impact: Authorization requests cannot be submitted during this time (see exception below).
- Service Resumes: Monday, October 13, 2025, at 9 a.m. PT.
How to Prepare:
- Submit urgent or time-sensitive authorization requests before the outage begins.
- For urgent authorizations during the outage, call 833-837-0188. This line will be available only during the downtime.
Additional information
If you have questions regarding the information contained in this update, contact the Health Net Provider Services Center by email, by phone or through the Health Net provider portal. Behavioral health providers can call 844-966-0298.
Provider Portal
Line of business | Phone number | |
|---|---|---|
Ambetter from Health Net IFP Ambetter PPO | ||
Ambetter HMO | ||
Health Net Employer Group HMO, POS, & PPO | ||
Medicare (Individual & Employer Group) (Wellcare By Health Net) | ||
Medicare Supplement | ||
Medi-Cal (including CS and ECM providers) | N/A |
This information applies to Physicians, Participating Physician Groups (PPGs), Hospitals, Ancillary Providers, Community Supports (CS) Providers, Enhanced Care Management (ECM) Providers, and Behavioral Health Providers.
For Medi-Cal, this information applies to Amador, Calaveras, Inyo, Los Angeles, Molina, Mono, Sacramento, San Joaquin, Stanislaus, Tulare and Tuolumne counties.
Keep Your Info Updated & Access Key Resources Easily
Update your contact details quickly using our online form: Demographic Update Forms. This ensures members can connect with you easily or select you as a provider. Looking for important resources? Visit the Provider Library for your operations manual, forms, communications and more - all searchable and printable for your convenience!