25-713 Online Resources and Tools to Simplify Support for Behavioral Health Providers

Date: 07/23/25

We recognize the challenges that came with the transition from MHN to Health Net, and we’ve worked hard to simplify processes and improve our collaboration with you. Here's what we've achieved together this past year, thanks to your valuable feedback.

Milestones reached

• Closed service gaps for a smoother experience.
• Improved claims processes to ensure prompt responses to your claims inquires.
• Enhanced staff training to provide exceptional support.

Tools and resources for you

To further streamline operations, refer to Online Resources and Tools for Behavioral Health Providers flyer (PDF) that features resources designed to save you time and boost efficiency. These resources include online self-service tools you can access for claims submissions, member eligibility checks, prior authorization requests, and more.

We encourage you to use these resources and tools to stay informed and quickly find the support you need.

Additional information

We are grateful for your commitment to delivering outstanding care to our members. Expect to receive future communications that will keep you informed about upcoming changes and enhancements, as needed.

If you have any questions or need further support, please contact Behavioral Health Provider Services at 844-966-0298.

 

This information applies to Behavioral Health Providers.

This information applies to Medi-Cal in Imperial County.