25-702 Does Your Hospital Have Adequate Supplies and Staff Levels?

Date: 07/10/25

Maintain contract compliance by immediately advising Health Net if your ability to deliver care is compromised

Establish a clear line of communication with the Plan

A clear line of communication with Health Net, on behalf of CalViva Health, is mandatory.

If a hospital’s capacity to provide complete care is compromised, including any facility issues or labor actions that may affect available resources, they are required to promptly notify their Provider Engagement Network Specialist (PENS).

This notification is essential for Health Net to be able to act and work to minimize any potential impact on patient care. Prioritizing these actions helps hospitals meet patient needs and maintain health care standards.

Hospitals must be vigilant in their efforts to assess and manage their resources effectively, as any shortfall in supplies or personnel can severely hinder their ability to deliver timely and effective health care services.

Additional information

Relevant sections of Health Net’s provider operations manuals have been revised to reflect the information contained in this update as applicable. Provider operations manuals are available electronically in the Provider Library on Health Net’s provider portal.

If you have questions regarding the information contained in this update, contact the Health Net Provider Services Center by email, by phone at 888-893-1569 or through the Health Net provider portal.

This information applies to Hospitals.

This information applies to Medi-Cal in Fresno, Kings and Madera counties.