25-339m Revised CAHPS Survey Results for Update 25-259m Provided Here
Date: 04/18/25
Please refer to these survey results for Medi-Cal Product Level Adult Survey Outcomes for CAHPS Programs
The provider update distributed on March 20, 2025, had incomplete data. Refer below this update for the complete survey results for the Medi-Cal Product Level Adult Survey Outcomes for CAHPS Programs section of Update 25-259m.
A copy of update, 25-259m, Stay Informed About Quality Goals and Activities to Improve Members’ Health (PDF), is available in the Provider Library.
Medi-Cal - Product Level Adult Survey Outcomes for CAHPS Programs
Measure of Service | RY2023 | RY2024 score | Rates compared to previous year | RY2023 Quality Compass® National HMO 25th percentile | RY2024 Quality Compass® National HMO 25th percentile | Compared to previous year |
|---|---|---|---|---|---|---|
Customer service | 86.3% | NR | NA | 88.1% | 87.2% | NA |
Getting care quickly | 81.8% | NR | NA | 76.01 | 77.4% | NA |
How well doctors communicate | 93.5% | 90.02% | ↓ | 91.44% | 91.8% | ↓ |
NR = Non-reportable data due to small sample size (n < 100).
Additional information
Providers are encouraged to access the provider portal for real-time information, including eligibility verification, claims status, prior authorization status, plan summaries, and more.
If you have questions regarding the information contained in this update, contact CalViva Health at 888-893-1569.
This information applies to Physicians, Participating Physician Groups (PPGs), Hospitals, Ancillary Providers, Community Supports (CS) Providers, Enhanced Care Management (ECM) Providers, and Behavioral Health Providers.
This information applies to Medi-Cal in Fresno, Kings and Madera counties.