25-1391 Reminder: Complete Cultural Humility and Competency Training by December 31

Date: 12/19/25

Empower inclusive care by meeting your compliance requirements

To support equitable, culturally responsive care, and to meet compliance requirements under the Department of Health Care Services (DHCS) All Plan Letter (APL) 24-016, plan contracts, and/or NCQA¹ Health Equity and Accreditation standards, all physicians, health care providers, staff, subcontractors, and downstream subcontractors must complete the Cultural Humility, Competency and Equity in Healthcare training.²

Who must complete the training and when?

• New hires: Within 90 days of start date and annually thereafter.
• Existing providers: Annually by December 31.

Note for Medi-Cal providers: You only need to complete the training through one health plan, even if notified by multiple plans.

Ongoing compliance responsibilities

Participating physician groups, physicians, other providers and affiliated organizations must:

• Ensure all direct patient care providers complete the training.
• Track completion and collect attestations for group/onsite sessions.
• Maintain records for audits and compliance verification.

How to complete the training and submit attestation

• If you have access to Health Net’s Relias platform:

1. Visit Relias Authentication.
2. Complete the “Cultural Humility, Competency and Equity in Healthcare” course.
3. Submit your attestation through the platform.

• If you do not have Relias access:

1. Access the training at Cultural Humilty Competency Equity.
2. Submit your attestation through Cultural Humility Training.

• Medi-Cal providers:

If you completed the training with another health plan, submit attestation at Cultural Humility Training. Completion will be shared across all plans.

Why this training matters

This training helps physicians and other providers:

• Understand health needs of diverse racial, ethnic, social and cultural groups.
• Respect differing beliefs and values in health care settings.
• Deliver equitable, culturally competent care.
• Improve care quality and promote health equity across California.

For more information, view the full ALL PLAN LETTER 24-016 (PDF).

Need help? Contact us

If you have questions regarding the information contained in this update, contact the applicable Health Net Provider Services Center at:

Line of business	Phone number	Email
Ambetter from Health Net IFP Ambetter PPO	844-463-8188	email
Ambetter HMO	888-926-2164	email
Health Net Employer Group HMO, POS, & PPO	800-641-7761	email
Medicare (Individual & Employer Group) (Wellcare By Health Net)	800-929-9224	email
Medicare Supplement	800-641-7761	email
Medi-Cal (including CS and ECM providers)	800-675-6110	N/A

 

¹National Committee for Quality Assurance.

²This provider update contains information taken or derived from APL 24-016.

 

This information applies to Physicians, Participating Physician Groups (PPGs), Hospitals, Ancillary Providers, Community Supports (CS) Providers, Enhanced Care Management (ECM) Providers, and Behavioral Health Providers.

For Medi-Cal, this information applies to Amador, Calaveras, Inyo, Los Angeles, Molina, Mono, Sacramento, San Joaquin, Stanislaus, Tulare and Tuolumne counties.