24-293m Use ECM to Improve Care for People Experiencing Homelessness
Date: 04/11/24
Download the Enhanced Care Management for Individuals Experiencing Homelessness Population of Focus Spotlight
The Department of Health Care Services (DHCS) offers Enhanced Care Management for Individuals Experiencing Homelessness Spotlight to help contracted and prospective Enhanced Care Management (ECM) providers find out how ECM is delivered – and Community Supports are coordinated – for people experiencing homelessness. It is intended to help future ECM providers get started and current ECM providers refine their ECM program for Medi-Cal members experiencing homelessness.1
This Spotlight is part of a series of ECM Spotlights that DHCS is releasing to support those looking for more detail on how providers tailor ECM to meet the needs of different Populations of Focus (POFs).
What’s in the Spotlight?
You will find the below information in the Spotlight:1
- Operational guidance for the POF, individuals and families experiencing homelessness.
- Stories of how ECM might support two Medi-Cal members in this POF.
- Extensive resources for assessing your organization’s capacity to contract with managed care plans as an ECM provider.
The Spotlight is available on the DHCS ECM and Community Supports webpage at Enhanced Care Management for Individuals Experiencing Homelessness (PDF).
If you have questions regarding the information contained in this update, contact the Health Net Provider Services Center by email, by telephone or through the Health Net provider portal. Behavioral health providers can call 844-966-0298.
1 Information taken or derived from Enhanced Care Management for Individuals Experiencing Homelessness Population of Focus Spotlight. www.dhcs.ca.gov/CalAIM/ECM/Documents/ECM-POF-Spotlight-Homelessness.pdf.
This information applies to Physicians, Participating Physician Groups (PPGs), Hospitals, Ancillary Providers, Community Supports (CS) Providers, Enhanced Care Management (ECM) Providers, and Behavioral Health Providers.
For Medi-Cal, this information applies to Amador, Calaveras, Inyo, Los Angeles, Mono, Sacramento, San Joaquin, Stanislaus, Tulare and Tuolumne counties.