24-254m Use These Vendors for Supplemental Benefits
Date: 03/22/24
Help members access their supplemental benefits by referring them to these contracted vendors
Physicians and other providers must ensure members access the care they need by referring Wellcare By Health Net (Health Net) members to one of the below listed vendors for services such as: vision, dental, acupuncture, routine chiropractic services, hearing, over-the-counter medications, telehealth services, personal emergency response systems (PERS) and fitness and wellness, if covered by their plan.
Refer below for a list of vendors updated for Medicare Advantage. This is a summary list only. A complete list of contracting vendors can be found online in the Health Net Provider portal > Provider Library under Contacts.
2024 Medicare vendor contact information
The following table shows contact information for vendors serving Wellcare By Health Net members:
Vendor | Service | Phone number | Availability |
|---|---|---|---|
Access2Care | Transportation
| Available 24 hours a day, 7 days a week. Visit website. | |
American Specialty Health Plans (ASH) | Members who have Optional Supplemental Benefits Package can obtain acupuncture and routine chiropractic services through the ASH network of contracting providers. |
| Monday through Friday 5 a.m.-6 p.m. Pacific time (PT) For more information, visit website. |
Delta Dental | Wellcare By Health Net Dual Special Needs Plan (D-SNP) and PPO members have additional dental benefits through Delta Dental. |
| April-September Monday through Friday 8 a.m.-8 p.m. PT October-March Monday through Sunday 8 a.m.-8 p.m. PT |
Dental Benefit Providers (DBP) | DBP administers dental benefits for Health Net Medicare Advantage members. |
| April-September Monday through Friday 8 a.m.-8 p.m. PT October-March Monday through Sunday 8 a.m.-8 p.m. PT |
Envolve | Vision | For more information, visit website. | |
FitOn Health | FitOn Health gives members access to digital fitness and wellness content, fitness studios, and gyms. | 855-378-6683, select option 1
| Have questions? Email, or visit fitOn health-help or |
Hearing Care Solutions (HCS) | HCS offer members affordable hearing care, including coverage for hearing aids. |
| Monday through Friday 5 a.m.-5 p.m. PT For more information, visit website. |
Solutran | Wellcare Spendables Program (multi-benefit card) Depending on the plan, members will receive a fixed dollar monthly allowance amount preloaded into a Wellcare Spendables Card (debit card). The card can be used to help cover some out-of-pocket costs. Please see the member plan materials for details on what is covered. | April-September Monday through Friday 5 a.m.-8 p.m. PT October-March 7 days a week 5 a.m.-8 p.m. PT
For more information, visit members portal. | |
Teladoc HealthTM | Members can access telehealth services through Teladoc Health for virtual visits to discuss non-emergency health issues when their regular doctor is not available. |
| Available 24 hours a day, 7 days a week
For more information, visit website. |
VRI | Personal Emergency Response Systems (PERS) Medical alert systems device that can provide peace of mind if or when members have a medical emergency. | 800-860-4230, Option 2 | Monday through Friday 5 a.m.-5 p.m. PT
For more information, visit website. |
Additional information
Relevant sections of Health Net’s provider operations manuals have been revised to reflect the information contained in this update as applicable. Provider operations manuals are available electronically in the Provider Library on Health Net’s provider portal.
If you have questions regarding the information contained in this update, contact the Health Net Provider Services Center by email, by telephone at 800-929-9224 or through the Health Net provider portal.
This information applies to Physicians, Participating Physician Groups (PPGs), Hospitals, and Ancillary Providers.