23-984m Refer Members to Access2Care for No-Cost, Routine Transportation Services
Date: 09/26/23
Urgent transportation requests are available 24/7
Wellcare By Health Net (Health Net) contracts with Access2Care™ to provide routine (non-emergency) transportation services with no charge to members when covered by their plan.
Refer to the member's Summary of Benefits or Evidence of Coverage (EOC) for specific information on plan coverage and exclusions at Plan Benefit Materials.
Contact Access2Care
The chart below describes the type of transportation request, hours and service requirements, and phone number.
Request type | Hours and service requirements | Phone number |
|---|---|---|
Routine requests | Call at least 72 hours in advance, Monday through Friday, 8 a.m. to 8 p.m. Pacific time | |
Urgent care or immediate transportation | Available 24 hours a day, seven days a week | |
Customer service | October 1-March 31, call seven days a week from 8 a.m. to 8 p.m. April 1-September 30, call Monday-Friday from 8 a.m. to 8 p.m. A messaging system is used after hours, on weekends and on federal holidays. | 800-275-4737 (TTY: 711):
800-431-9007 (TTY: 711):
|
If the trip exceeds the mileage limit, the Plan will review the request and provide approval or denial.
For additional information or to request routine transportation service, please direct members to Access2Care at the numbers listed in the chart above.
D-SNP members also have transportation benefits through Medi-Cal
D-SNP members who exhaust their Medicare transportation benefit can access transportation services through their Medi-Cal transportation benefit.
Providers or members can contact D-SNP Member Services at 800-431-9007 to coordinate their Medi-Cal transportation benefit through Modivcare.
Additional information
Relevant sections of Health Net’s provider operations manuals have been revised to reflect the information contained in this update as applicable. Provider operations manuals are available electronically in the Provider Library on Health Net’s provider portal > Provider Library under Quick Links, or go directly to provider library.
If you have questions regarding the information contained in this update, contact the Health Net Provider Services Center by email, by telephone or through the Health Net provider portal.
This information applies to Physicians, Participating Physician Groups (PPGs), Hospitals, and Ancillary providers.