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23-936 Resources to Help Medi-Cal Patients Keep Their Coverage

Date: 08/18/23

Inform patients about the redetermination process

The Medi-Cal program, which provides no- and low-cost health care coverage for 15 million Californians, has resumed asking Medi-Cal patients to review and renew their eligibility information. Remind your Medi-Cal patients what actions to take to keep themselves and their families covered.

Resources for patient outreach

Please use the resources below to inform your Medi-Cal patients about important changes coming through the Medi-Cal redetermination process:

  • Your CalViva Health Coverage is Important – Don’t Lose It flyer – Hand out the attached flyer (English (PDF), Hmong (PDF) and Spanish (PDF)) to remind your patients on how to verify their Medi-Cal eligibility. Color flyers are available in the Provider Library, go to the Education, Training and Other Materials section and search by the flyer name.

The following CalViva Health resources also make it easy for you to advise patients about redetermination. To access these resources, go to CVH Provider Review to Renew Toolkit.

  • Email template (contained in the CVH Redetermination Toolkit) – Send emails directly to patients using sample messaging.
  • Web language (contained in the CVH Redetermination Toolkit) – Update your website to help direct current Medi-Cal patients to the right place to confirm their eligibility.
  • Social media graphics and suggested copy – Post to your social media platforms to inform patients and provide guidance on how to take action to avoid disruption.
  • Digital Flyer – Print and share with patients in waiting rooms and exam rooms for them to review on their own.

Additional information

If you have questions regarding the information contained in this update, contact CalViva Health at 888-893-1569.

 

This information applies to Physicians, Participating Physician Groups (PPGs), Hospitals, Ancillary providers, Community Supports (CS) Providers, and Enhanced Care Management (ECM) Providers.

 This information applies to Medi-Cal in Fresno, Kings and Madera counties.



Last Updated: 08/16/2023