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23-326m DHCS Technical Help for CalAIM and Mental Health Services Resources

Date: 03/31/23

Get support for CalAIM and refer mental health service resources to patients

Health Net*, on behalf of CalViva Health, would like you to know that the Department of Health Care Services (DHCS) offers the below resources to assist with the California Advancing and Innovating Medi-Cal (CalAIM) initiative and to help your patients who are feeling stressed, anxious, depressed or in need of emotional support.

Obtain technical assistance to implement ECM and Community Supports

The Providing Access and Transforming Health (PATH) Technical Assistance (TA) Marketplace is a one-stop-shop website to receive technical assistance services to support CalAIM implementation, including Enhanced Care Management (ECM) and Community Supports.

You can find and connect to TA resources from carefully chosen and approved providers. TA offerings include:

  • The option to request custom, hands-on technical support or to request off-the-shelf TA products, which are packaged and ready for implementation.
  • To receive no-cost services – Providers, community-based organizations, Medi-Cal Tribal and Designees of Indian Health Programs, counties, and other eligible TA recipients are able to submit a Recipient Registration form that, once approved, allows registrants to shop and apply for TA services as of February 2023.

Visit Technical Assistance Marketplace to learn more and register for technical assistance.

Crisis recovery and mental health resources for members

Refer patients who need mental health services or have experienced a natural or human-caused disaster to the following resources:

  • 988 crisis response line: Anyone experiencing a suicidal crisis or emotional distress and would like confidential emotional support can:
    • Call or text 988 for help in English or Spanish. The 988 Lifeline provides 24/7, free and confidential support for people in distress, prevention and crisis resources, and best practices for professionals.
    • Chat at 988 Suicide & Crisis Lifeline.
  • CalHOPE.org: CalHOPE provides the following no-cost support for individuals who are feeling stressed, anxious, depressed or worried.
    • Online tools at Together for Wellness in 10 languages to meet the needs of different cultural groups.
    • CalHOPE Connect to chat online.
    • CalHOPE warmline at 833-317-HOPE (4673) to talk with someone.
  • National Alliance for Mental Illness (NAMI) California: Local NAMI affiliates in California offer free support groups and classes for those living with mental health conditions and their families. Find your local affiliate to find out more about how you can find help and hope.
  • Family Urgent Response System for Current and Former Foster Youth (FURS): FURS is a free, 24-hour hotline for current or former foster youth and their caregivers to call and get immediate help for issues big or small. In addition to hotline assistance, mobile response teams are available to provide immediate trauma-informed support to current and former foster youth and their caregivers. If you are a current or former foster youth or a caregiver, call 833-939-3877 or visit cal-furs.org for assistance.

Additional Information

Providers are encouraged to access the provider portal for real-time information, including eligibility verification, claims status, prior authorization status, plan summaries, and more.

If you have questions regarding the information contained in this update, contact CalViva Health at 888-893-1569.

 

This information applies to Physicians, Participating Physician Groups (PPGs), Hospitals, Ancillary providers, Community Supports (CS) Providers, and Enhanced Care Management (ECM) Providers.

This information applies to Medi-Cal in Fresno, Kings and Madera counties.



Last Updated: 03/31/2023