23-1268m Findhelp How-To Guide for Providers and Community Partners
Date: 11/17/23
Locate nearby low-cost and no-cost services for members and learn how to submit referrals
CalViva Community Connect (Community Connect), powered by findhelp is a network of social needs programs. It is the largest online platform used to find local programs. Findhelp also supports providers and community partners with searching for local services. With findhelp, you can connect members to find social service programs in their ZIP Code.
Why use findhelp
Findhelp supports members with social determinants of health (SDOH) needs by helping providers and community partners search for no-cost or reduced-cost social services. Next, it helps to make referrals and promotes community programs and services. Community Connect provides culturally and competent social needs support. The support available addresses the SDOH needs of members and closes the loop on referrals.
Online link to findhelp
Providers and community partners can use findhelp to find no-cost and reduced-cost services. You can also complete the social needs self-assessment for members and complete referrals to social service programs. If members want to complete their own self-assessment, direct them to CalViva Health's Community Connect.
Access the How-To Guide
Use the findhelp How-To Guide (PDF) and learn how to:
- Log in/log out.
- Create and manage an account.
- Search for services.
- Use filters (personal, program, income).
- Connect with a program.
- Fill out a Social Needs Self-Assessment.
- Submit a referral to programs.
- Manage Alerts and dashboards.
Additional information
If you have questions regarding the information contained in this update, contact CalViva Health at 888-893-1569.
This information applies to Physicians, Participating Physician Groups (PPGs), Hospitals, and Ancillary providers.
This information applies to Medi-Cal in Fresno, Kings and Madera counties.